Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/15728266/?puid=169982

Досвід роботи

English teacher

з 01.2024 по нині (2 роки 6 місяців)
Self Employed, Remote (Education and science)

• Designed structured learning plans and measurable progress goals for diverse user groups
• Improved communication, presentation, and explanation skills when working with technical and non-technical audiences
• Built strong stakeholder communication skills, transferable to cross-functional QA collaboration

QA engineer

з 02.2023 по 08.2024 (1 рік 7 місяців)
CGI IT, Czech Republic, Remote (IT)

• Performed context-driven manual testing for a media platform used by radio
broadcasters, adapting test focus based on release, business impact, and system risk
• Applied exploratory testing techniques to identify functional, usability, and
integration issues across web-based components
• Analyzed requirements and system behavior to determine what information and test coverage mattered most for each assignment and release
• Demonstrated strong tester mind-set through curiosity, critical thinking, and attention to both detail and overall system behavior
• Tested software across different testing environments, considering browser behavior and web-specific characteristics
• Reported, tracked, and verified defects, clearly communicating findings and risks to team members
• Collaborated closely with an international, cross-functional team, contributing to shared quality goals and continuous improvement
• Built foundational knowledge of media processing workflows and platform behavior relevant to audio and broadcasting systems
• Participated in professional QA development programs, including context-driven testing and test automation fundamentals
• Strengthened structured testing, communication, and quality advocacy skills while
working in a growing QA organization

Technical support specialist

з 06.2018 по 12.2023 (5 років 7 місяців)
AT&T Global Communications, Czech Republic, Remote (Telecommunications and networking)

Provided Tier 3 technical support to agents and customers via phone and chat, troubleshooting issues and ensuring timely resolution.
• Handled escalated support requests from frontline agents, performing advanced troubleshooting and root cause analysis to resolve complex technical issues.
• Supported customers with technical issues related to TV, Internet, and VoIP services, including connectivity problems, device configuration, and service interruptions.
• Utilized CRM and internal support systems to manage customer cases, document troubleshooting steps, and track issue resolution.
• Performed functional testing of new software tools and internal systems to ensure quality, usability, and proper system performance.
• Diagnosed and resolved customer issues related to service activation, billing inquiries, device compatibility, and account configuration.
• Collaborated with cross-functional teams to investigate technical problems and ensure effective resolution during the incident management process.
• Maintained high levels of customer satisfaction by delivering clear technical guidance and effective problem resolution.
• Assisted customers with service coverage inquiries, device setup, troubleshooting procedures, and product feature explanations.

Освіта

CUNY School of Professional Studies

University, Kyiv
Вища, з 2015 по 2020 (5 років)

Bachelor's Degree in Business Science

Додаткова освіта та сертифікати

• Software Testing Foundation Level – Udemy

1 month

• Programming Foundations for QA (Java, JavaScript, Python basics) – LinkedIn Learning

1 month

• Test Automation fundamentals and framework concepts

2 months

Знання і навички

• • Jira
• Manual testing
• Writing test cases
• Writing bug reports
• HTML
• SQL
• Compilation of checklists
• JavaScript
• Agile
• Software Development Life Cycle
• Knowledge of STLC
• Software testing tools
• Knowledge of software testing theory

Знання мов

• Англійська — вільно
• Українська — початковий

Додаткова інформація

Technical Support Specialist with 3+ years of experience supporting software
platforms, troubleshooting customer issues, and ensuring high-quality user
experiences for consumer-facing applications and services.
• Strong experience working with CRM systems, Jira, SQL, and structured
troubleshooting methodologies to resolve technical issues and track customer
requests.
• Hands-on experience supporting software platforms, integrations, and
customer-facing systems with a strong focus on problem resolution, communication,
and customer satisfaction.
• Comfortable using AI-assisted tools to analyze issues, improve support workflows,
and assist with technical documentation and process optimization.