Chiwendu

SUNDAY CHIWENDU MARY
♦ A: Halifax Nova Scotia Canada

♦ E: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Highly efficient and result oriented Customer Care Executive with proven track record of providing
top rated assistance to clients and customers. An effective communicator with excellent
communication and listening skills to effectively address customers’ needs via phone calls, emails,
and social media.

EDUCATION
● Ajayi Crowther University, – BSc. Mass Communication
● Yaba College of Technowlogy , – HND Mass Communication (2018)
● WOLEX Polytechnic. – OND Mass Communication (2016)

WORK HISTORY

Social Media / Customer service (Supervisor) Remote
Bluewave New Energy Technology Company

• Develop and implement social media strategies aligned with business objectives.

• Create, schedule, and manage high-quality content (text, images, videos, and campaigns) across
social media platforms.
• Monitor and respond to customer inquiries, comments, and messages in a timely and
professional manner.
• Manage brand reputation by addressing feedback, resolving complaints, and handling crisis
communication effectively.
• Analyze social media performance metrics and customer engagement data to optimize content
strategies.
• Oversee paid advertising campaigns to enhance brand visibility and customer acquisition.
• Ensure website content, including FAQs and service details, remains accurate and up to date.
• Collaborate with sales, marketing, and technical teams to provide seamless customer support.
• Develop and maintain strong relationships with the online community to enhance brand
loyalty.
• Collect and report customer insights to improve service delivery and engagement strategies.

• Uphold professionalism, confidentiality, and brand consistency in all communications.

• Stay updated on industry trends, emerging social media platforms, and best practices in
customer service.
• Develop and implement social media strategies aligned with business objectives.
• Create, schedule, and manage high-quality content (text, images, videos, and campaigns) across
social media platforms.
• Monitor and respond to customer inquiries, comments, and messages in a timely and
professional manner.
• Manage brand reputation by addressing feedback, resolving complaints, and handling crisis
communication effectively.
• Analyze social media performance metrics and customer engagement data to optimize content
strategies.

• Oversee paid advertising campaigns to enhance brand visibility and customer acquisition.
• Ensure website content, including FAQs and service details, remains accurate and up to date.
• Collaborate with sales, marketing, and technical teams to provide seamless customer support.
• Develop and maintain strong relationships with the online community to enhance brand
loyalty.

• Collect and report customer insights to improve service delivery and engagement strategies.
• Uphold professionalism, confidentiality, and brand consistency in all communications.
• Stay updated on industry trends, emerging social media platforms, and best practices in
customer service.

Social Media Specialists/ Customer service Representative (Team lead)
2022/2024
Egatee Nigeria Limited, (Remote)

● Building and executing social media strategies
● Generating and publishing daily content

● Optimizing company pages on various platforms

● Moderating user-generated contents

● Analyzing social data
● Attending to customers' complaints, requests, and inquiries via social media platforms

Customer Care Executive/sales personel January 2022
RevolutionPlus Properties Limited,(Remote)

● Efficiently handled average 50+ customer interactions daily, while providing detailed,
personalized, friendly and polite service to ensure customer retention and satisfaction.

● Quickly mastered deep product knowledge of all company’s existing products and services
as well as evolving product offerings, this enabled me adequately answer customer’s
enquiries in a timely and efficient manner and proactively recommending new products to
existing and new customers.

● Actively maintained and updated customer details such as, names, address, phone number
etc. into the customer service software.

● Grew existing customer account by 8% through exceptional customer service engagement
and effective sales techniques.

● Oversaw pending leads, sales and service appointment scheduling for new and existing
customers while improving customer satisfaction.

● Increased customer order size by understanding their needs and recommending the right
products that meets their needs.

● Efficiently handled average 50+ customer interactions daily, while providing detailed,
personalized, friendly and polite service to ensure customer retention and satisfaction.

● Quickly mastered deep product knowledge of all company’s existing products and services
as well as evolving product offerings, this enabled me adequately answer customer’s
enquiries in a timely and efficient manner and proactively recommending new products to
existing and new customers.

● Actively maintained and updated customer details such as, names, address, phone number
etc. into the customer service software.

● Grew existing customer account by 8% through exceptional customer service engagement
and effective sales techniques.

● Oversaw pending leads, sales and service appointment scheduling for new and existing
customers while improving customer satisfaction.

● Increased customer order size by understanding their needs and recommending the right
products that meets their needs.

Customer Service Representative October 2020- January 2022
United Bank for Africa Plc (UBA). Remote

● Efficiently handled average 120+ customer interactions daily through social media (twitter
and Instagram), while providing detailed, personalized, friendly and polite service to
ensure customer retention and satisfaction.
● Effectively managed customer’s complaints on social media and ensured issues raised were
adequately addressed to customer’s satisfaction, preventing further escalation.
● Systematically attended to incoming calls based on priority and escalated calls when
necessary, effectively reducing the average time to resolution of issues raised.
● Trained and on-boarded new hires to the department on the department procedures and
expectations.
● Ensured customers complains are adequately documented, improving workflow and
allowing other CSR agents to effectively address pending issues when customers call back.
● Respond to customers’ enquiries through emails or phone calls, and resolve issues
efficiently and professionally.

Executive Assistant
The Learning Edge Limited, (Remote) 2019
• Managing executive calendars, scheduling meetings, and coordinating
appointments.
• Handling emails, phone calls, and correspondence on behalf of the
executive.
• Preparing reports, presentations, and documents for meetings.
• Organizing and maintaining files and records.

Sales Representative
Remote
2015-2016

• Sell airline tickets, cargo services, or other travel-related products.
• Meet or exceed sales targets set by the airline.
• Develop and implement sales strategies to increase bookings.
Build and maintain strong relationships with travel agencies, corporate
clients, and other key partners.
• Provide excellent customer service to ensure client satisfaction and
loyalty.
• Address customer inquiries, complaints, and special requests.

SKILL

Time management Microsoft Office

Customer satisfaction SocialMedia(Twitter,Instagram& facebook

Mastery of Call Management Software Problem Solving Strategic Planning

Good customer service Detail Oriented

Excellent communication Good Leadership

Empathetic and Courteous Documentation

AWARD & CERTIFICATION
● Won an award for the most social student in Mass communication department

REFREES
● Available on request