Марина

Khalikova Maryna
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
MK Mobile: [відкрити контакти](див. вище в блоці «контактна інформація»)
Location: Ukraine/Odessa but at this moment
in Romania/Bucharest

SUMMARY

I am a results-oriented and strategic Hotel, Marketing, and Marine Operations professional with over 18 years of combined
seagoing and shoreside experience. I strive for excellence in everything I do, consistently delivering high-quality results
and driving operational success.
A dedicated and hardworking individual with a strong internal drive for excellence, I am recognized for my ability to assess
operational needs and develop cost-effective solutions that enhance both service quality and efficiency. I have a proven
track record in training, leadership, and team development, as well as in recruitment planning for Deck and Engine Officers
across multiple fleets, ensuring the highest professional standards within the cruise industry.
Resourceful, well-organized, and adaptable, I excel in managing competing priorities while maintaining accuracy and
attention to detail. Environmentally and people-oriented, I am committed to continuous professional growth and skill
development. My innovative mindset has led to the successful design and implementation of initiatives that have improved
company operations.

Key Skills and Competencies
• Strong interpersonal and communication skills, with the ability to engage effectively with all levels of
management and employees.
• Extensive public speaking experience, delivering presentations to audiences of up to 3,000 people.
• Proven ability to analyze and manage large volumes of information with precision and efficiency.
• Open-minded and adaptable, thriving on new challenges and continuous improvement.
• Strong leadership and team management skills, focused on motivation, development, and achieving
measurable results.
• Experience in hotel pre-opening projects, managing operations from concept to successful launch.
• Skilled in personnel management, including recruitment, training, and performance optimization.
• Expertise in strategic planning and the implementation of operational improvements to achieve
organizational goals.

Computer/Software skills
Microsoft Excel/ Word/Power Point
Adobe photoshop
Fidelio/Servio
Encore/ AS400/ Crunch Time/ Siebel
CRM/ Bars MMFO core banking system/ EWA/ AБС ММФО, DAT
CrewInspector/ Teams
Travelline/ OTA- channels (Booking, Expedia, Hotel Beds and etc).
CrewInspector

EXPERIENCE

HR Recruiting Manager / CMI- Ship Management/ Anglo-Eastern Cruise Management 08/2021 - Present
• Conduct screening and interviews for Deck and Engine Officers, ensuring that only qualified professionals are
selected to join the fleet.
• Provide onboard and online training coordination, including assigning officers to required training programs.
• Oversee administration, documentation, and record-keeping for all officers in compliance with MLC, Flag, and Class
requirements.
 • Develop and maintain strong relationships with global recruitment agencies to ensure a steady pipeline of qualified
candidates.
• Implement company policies and procedures, ensuring consistency and alignment with corporate objectives.
• Provide advice and support to management on employee relations and recruitment strategy.
• Manage data entry and documentation updates for all officers across the fleets.
• Support the crewing team with rotation planning, certification tracking, and compliance with maritime standards.
• Conduct extended interviews for Deck and Engine Officers in close cooperation with vessel owners to ensure optimal
crew placement.

Ast. HR recruiting manager / IDCC – Medical center in New York 04/2021 - 07/2021
• Screened CVs of doctors and other medical professionals required for the medical center.
• Organized and maintained a comprehensive staff database for the CEO.
• Ensured all job descriptions and responsibilities for medical staff were accurate and up to date.
• Coordinated and maintained work schedules for all medical personnel.
• Provided direct administrative support to the CEO, assisting with various operational and organizational tasks as
needed.
• Ensured compliance with New York State regulations and procedures for all medical staff.

Accountant- dispatcher manager / Trans Logistics 01/2021 – 04/2021
• Supervised production and logistics staff on a daily basis, including scheduling, task assignment, training,
and performance evaluation.
• Provided regular feedback and conducted annual performance reviews to support employee development.
• Maintained primary accounting records and prepared financial and accounting statements in compliance
with company and regulatory standards.
• Organized and coordinated cargo transportation operations, ensuring timely and efficient delivery of goods.

Guest Services Manager/ Apart- hotel Fontan Prestige 06/2020 – 01/2021
• Managed OTA (Online Travel Agency) channels including Reservations, Expedia, and Hotelbeds, ensuring
accurate content, pricing, and availability.
• Organized and supervised daily staff operations, ensuring smooth coordination across all hotel departments.
• Participated in negotiations with potential contractors and suppliers (equipment, amenities, printing materials,
and other hotel services).
• Prepared and implemented recommendations for layout and zoning improvements within hotel premises.
• Oversaw delivery and e-commerce operations, including:
1. Development of product categories and pricing strategies.
2. Creation of rate matrices for residents, non-residents, and commission-based pricing.
3. Development of standardized hotel service agreements.
• Designed and maintained the hotel staffing structure, defining positions and roles for each department.
• Conducted interviews and candidate evaluations for various hotel vacancies.
• Developed and implemented key organizational documents, including:
1. Draft collective agreements
2. Staff regulations and internal labor policies
3. Rules for guest admission and placement
4. Service standards and detailed job descriptions
• Coordinated the Guest Services team, including training, scheduling, and performance monitoring to ensure
compliance with policies and service standards.
• Organized and prioritized work schedules for the Guest Services department to guarantee adequate coverage and
consistent service quality.

Manager - economist/ Oschadbank 08/2018 – 07/2020
• Conducted preliminary credit analyses ranging from simple to complex cases, including calculations of cash flow, debt
service coverage, collateral coverage, and guarantor net worth.
• Monitored and evaluated sales performance against targets, providing insights to improve results.
• Ensured risk awareness and compliance by applying firm policies and procedures, safeguarding client assets, and
maintaining adherence to all relevant laws and regulations.
 • Facilitated the opening of bank accounts for individual clients, ensuring proper documentation and regulatory
compliance.
• Managed document control and reporting, including contracts, invoices, and correspondence with counterparties.
• Oversaw the registration and administration of loans and deposits, maintaining accuracy and compliance with internal
standards.

SHIP EXPERIENCE

Cruise Sales / Royal Caribbean Ltd, Anthem of the seas, Allure of the seas, Jewel of the seas 2017-2018

• Achieved excellent customer service scores by implementing effective management practices and delivering
consistent staff training.
• Collaborated with team members to develop and implement initiatives aimed at improving customer satisfaction and
service quality.
• Mentored and developed staff, supporting career growth and helping team members advance to positions of greater
responsibility.
• Prepared and delivered presentations and training sessions to enhance communication, engagement, and
performance.

Loyalty Ambassador / Royal Caribbean Ltd, Brilliance of the seas, Liberty of the seas 2015-2017
• Prepared arrival lists and coordinated personalized welcome arrangements for guests.
• Attended to VIP guests and special visitors, ensuring their needs and inquiries were promptly addressed.
• Organized and maintained welcome materials and guest folders, including room service menus, area guides, and
hotel information.
• Provided guests with detailed information about hotel amenities, local attractions, and nearby venues, actively
promoting in-house services.
• Anticipated guest needs to deliver a high level of personalized service and build strong guest relationships.
• Assisted guests with various requests such as confirming travel arrangements, reservations, and message handling.
• Planned and hosted VIP events, ensuring seamless coordination and memorable guest experiences.
• Prepared and submitted voyage reports, including Food & Beverage financial data and voyage-level guest ratings,
with comparative performance analysis.

Guest Services Officer / Royal Caribbean Ltd, Brilliance of the seas 2010-2015
• Delivered efficient and high-quality service to guests, consistently exceeding company standards.
• Handled difficult situations with patience, confidence, and professionalism, ensuring positive guest
experiences.
• Managed a $10,000 cash float, including foreign currency exchanges, cheque cashing, processing
payments, and providing accurate change.

ON LAND

Office Manager / Partner, charity organization 2008
• Managed office operations and coordinated various projects, including team building initiatives both in-person and
virtually.
• Assisted in the preparation of informational booklets and developed projects to optimize operational performance.
• Traveled to multiple locations to provide support, guidance, and training in high-risk situations, ensuring proper
handling and safety procedures.

Receptionist / Arcadia Plaza , hotel 2007-2008
Created and maintained spreadsheets and documentation, and managed general front desk operations.
Provided professional guest services, including city information, sightseeing recommendations, and handling local
and foreign currency exchanges.
Assisted with and resolved guest complaints, ensuring high levels of customer satisfaction.

EDUCATION
Polytechnic University/ Master’s degree: Management and administration of foreign economic activities.
Juridical lyceum

REFERENCES

Available upon request