Особисті дані приховані

Kateryna Miroshnychenko
Kharkiv, Ukraine
/ [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Kateryna Miroshnychenko

Operations Manager with experience in optimizing business processes and customer experience.
Skilled in KPI tracking and data-driven decision-making to improve operational efficiency and customer
interactions. Increased customer engagement by 40% through optimization of follow-up workflows.

Work Experience

TenViz Kharkiv, Ukraine (Remote)

Operations Manager May 2022 - Present

• Design and optimize client acquisition workflows (IB, email, LinkedIn)
• Analyze conversion funnel and improve outreach performance
• Build structured follow-up processes to increase conversion
• Coordinate CEO’s participation in industry events and manage post-event communication

Signature Auto Group Kharkiv, Ukraine (Remote)

BDC Team Lead February 2021 - January 2022

• Supervised inbound operations (calls, emails, applications)
• Optimized workflows to improve team productivity
• Maintained customer relationships to ensure satisfaction and retention
• Tracked KPIs and supported performance reporting
• Onboarded and trained new team members

ANdAZ Dubai the Palm - a concept by Hyatt (pre-opening) Dubai, UAE

Team Leader - Front Office September 2019 - January 2021

• Supervised daily shifts to ensure efficient operations
• Resolved operational issues and maintained service standards
• Onboarded new employees and developed training materials
• Led daily briefings to alight the team on operational information
• Coordinated with internal departments to ensure a smooth guest experience

ANdAZ Capital Gate - a concept by Hyatt Abu Dhabi, UAE

Guest Service Officer - Front Office December 2017 - September 2019

• Managed upsell incentive program including commission tracking and performance reporting
• Oversaw guest registration, payments, billing, and room assignments based on preferences
• Prepared group check-in/check-out and VIP arrival reports
• Resolved guest complaints and collected feedback to ensure high levels of satisfaction

Skills
• Operational management and process optimization
• KPI management, analytics, and reporting (Excel / Google Sheets)
• Sales funnel analysis and conversion rate improvement
• CRM management and process automation
• Customer experience (CX) management
• Team leadership and staff training

Languages

• Ukrainian: Native
• English: Advanced
• Russian: Fluent

Additional course

Cross-training (Communication Center) June - July 2017
Park Hyatt Dubai