Yuliia

Y U L I I A N I E M T S E VA
Gandia, Spain • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація»)
Medical Coordinator / Account Manager /
Project Manager / Data Annotator

Operations and quality-focused professional with 8+ years of
experience in service operations, customer interaction monitoring,
and personnel performance review in a 24/7 medical center. Ensured service quality, compliance, and
professional communication standards across teams. Strong in objective assessment, issue identification,
and structured reporting to support leadership and protect brand and operational integrity.

Professional experience
10.2015 – 08.2023
Chief Medical Officer | Diagnostic Center “M24” | Kyiv, Ukraine
Managed a team of 50+ people, conducted systematic quality checks of staff interaction with clients in a
24/7 operational environment, including sensitive and high-risk cases. Assessed the quality of
communication, accuracy, and adherence to internal standards and regulations. Participated directly in the
opening, organization of operational processes, and quality assessment of the new MRI, CT, and X-ray
diagnostic center. Prepared detailed internal and medical reports. Coordinated clinical trials for partner
medical organizations (B2B).

01.2010 – 10. 2015
Assistant Lecturer & Researcher | Nutrition Hygiene and Hygiene of Children and Adolescents
Department at National Medical Academy of Postgraduate Education | Kyiv, Ukraine

Conducted teaching activities, supervised students. Authored scientific medical articles and carried out
research for my PhD dissertation. Produced clear analytical reports, research documentation, and scientific
publications. Ensured strict compliance with ethical and methodological standards. Developed strong
attention to detail, consistency, and evidence-based judgment.

09.2023 – 2026 CAREER BREAK
Planned career break due to relocation to Spain and cultural adaptation and family responsibilities.
Сompletion of a Project Management course with focus on structured processes, risk tracking, reporting.

Education
2016 | MD, Organization of health management | Ukrainian Military Medical Academy | Kyiv
2015 | PHD, Hygiene and occupational pathology | Institute of Hygiene and Medical Ecology Named After
O.M. Marzeiev of National Academy of Medical Sciences of Ukraine | Kyiv
2009 | MD, Hygiene of Children and Adolescents | National Medical University Named After O.O.
Bohomolets | Kyiv, Ukraine

Languages
English (С1), Ukrainian (Native), Russian (Native), Spanish (A2-B1)