Marharyta

Marharyta
Kuzmenko

PROFILE
Professional background in service and project-based environments with
experience in team coordination, communication, and workflow optimization.
CONTACT Currently expanding knowledge in Project Management and Agile practices.
Looking for international opportunities in project work and cross-functional
01602391293 team environments.

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WORK EXPERIENCE
Berlin
Team Lead – American Call Center (Happy Call)

EDUCATION 2018-2022

Master of Law (LL.M.) – Chornomorsky Team Lead of 20 agents: conducted regular performance meetings, reviewed
State University named after Petro team results, identified improvement areas, and implemented actions to
Mohyla, Ukraine (2007 – 2013)
enhance overall performance and service quality.
Initiated and led a workforce qualification improvement project by developing
Project Management Training (In
Progress) and implementing a new operational script system, resulting in faster task
• Learning project planning, task processing and improved service quality.
prioritization, risk management, and Designed and independently implemented a performance-based
stakeholder communication compensation and incentive system to motivate high-performing employees,
leading to a 60% increase in productivity among top performers.
Agile Scrum for Beginners (Ongoing)
• Practical knowledge of Agile
methodology, Scrum roles, ceremonies, Sales Consultant – Travel Agency
and backlog management
2015 – 2017

SKILLS Advised clients and helped them choose the best travel options based on
their needs and budget.
Project Coordination & Task
Management
Developed and introduced a new customized tour package in the
company, which increased customer interest and led to a 25% increase in
Team Leadership &
Communication (teams up to
bookings.
20 people) Coordinated with suppliers and internal teams to ensure smooth booking
processes and high service quality.
Critical Thinking
Communication Skills
Workflow Optimization & Professional Reorientation & Relocation
Process Improvement
2023-2025
Client Relationship
Management Relocation to Germany and integration process
Time Management & Problem German language studies (currently A2)
Solving Professional transition into Project Managemen
Microsoft Office, Google
Workspace ADDITIONAL EXPERIENCE

Agile & Scrum (Training in Volunteer Theatre Director
Progress) Wolliart Theatre Berlin (2023 – Present)
Languages
Lead a multicultural volunteer theatre group in Berlin.
Ukrainian – Native Managed rehearsals, production planning, and logistics.
English – B1 Successfully delivered a theatre production project within 4 months, resulting in
German – A2 a public stage performance.
Currently working on a new theatre production project.