Mykola

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/1600838

Досвід роботи

Customer support manager

з 05.2020 по нині (4 роки)
Norse, Одесса (IT)

Duties:
Creation and support of a technical support section for the developed software product.

Interaction with customers to provide technical support for the product being developed (Jira, Hubspot)

Daily participation in meetings with the development team, project manager, and client in order to create a technical support section for the developed software product "from scratch"

Updating the current section of technical support according to the latest changes in the software product and customer requirements

Creating video guides (step by step instructions)

Functional testing of a software product

Registration of applications in the bug tracking system for the development team in order to improve the quality of the developed software product (Jira)

Achievements:
Creation of a technical support section for the developed software product from scratch.

System Administrator

з 02.2019 по 05.2020 (1 рік 3 місяці)
BIIR, Одесса (Engineering and Consulting Company)

Duties:

Administration of MS Windows XP, 7,8,10, Windows Server 2008/2012/2016, AD, DNS, DHCP, RemoteApp, FTP, VPN.

Technical support for company users (TeamViewer, AnyDesk, RDP).

Atlassian Jira administration.

Administration of video surveillance systems and ACS.

Purchase of hardware or software. Maintaining relevant documentation.

Fulfillment of responsibilities for receiving, preserving and issuing material assets of the company.

Technical support manager

з 04.2018 по 10.2018 (6 місяців)
Цитрус, Одесса (Retail)

Duties:
Operational management of the technical support department (10 people, maintenance of more than 50 company facilities)

Control of registration of requests and requests of users, as well as their classification (administration of a business system based on bitrix24)

Building the interaction of the department with the internal clients of the company and its partners

Building and coordinating a system of interaction between employees and related departments

Organization of collection and analysis of statistics on requests and incidents, generation of reports.

Keeping the team in working order

Development of a motivation system for department employees

Calculation of the salary of employees of the Technical Support Department based on the tasks performed

Also served as a manager for the introduction of new equipment.
Selection, purchase, and testing of new equipment for the needs of the company (marketing, security service)

Technical support specialist

з 06.2013 по 01.2015 (1 рік 7 місяців)
So`Call, call-центр, Санкт-Петербург (Information technology, system integration, Internet)

Duties:

Reception and registration of requests for faults in HelpDesk (BMC Remedy, Jira), e-mail and telephone, processing of the information received;
Remote technical support for users;

Primary assistance for installation / configuration / troubleshooting;

Transfer of non-typical requests to the next level of support, tracking, and control of their solution;

As a senior specialist trained all employees involved in the project

Held conferences with the participation of members of all levels of technical support in order to expand the information base and quality of service for the company's customers

IT engineer

з 12.2011 по 12.2012 (1 рік)
Виртус, Одесса (Retail)

Duties:

Installing and debugging software

Installing cash programs

Construction and further administration of local and wireless networks

Remote configuration and debugging of equipment (Radmin, terminal, Teamviewer)

Work with cash registers, data collection terminals, barcode scanners, zebra printers

Equipment repair: motherboard (replacement of capacitors), hard drive (data recovery), power supplies, and other components

Translation of regulatory documents and technical documentation from English into Russian

Освіта

Kharkiv National University of Radio Electronics

Computer Engineering and Management, Харьков
Вища, з 2005 по 2010 (4 роки 9 місяців)

Знання і навички

Знання мов

Англійська — середній

Додаткова інформація

Позитивный взгляд на жизнь, коммуникабельность, пунктуальность‚ инициативность, обучаемость и желание учиться, не конфликтен