Ольга

OLHA
MALYNOVSKA
MIDDLE FRONTEND DEVELOPER /
SUPPORT/ DIRECT MANAGER

I am a mid-level front-end developer proficient in React, React
Native, Next.js, CSS3, HTML5, and JavaScript. I believe that the
ability to learn quickly is one of the most important skills for a
developer, so I constantly strive to expand my knowledge and
explore new technologies.

CONTACTS I also work as a support manager, where I communicate with clients,
help resolve issues, and ensure a smooth user experience.
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Linkedin WORK EXPERIENCE
GitHub
Direct Manager (Support & Retention)
@ola_mal
Confidential Company | november 2024 — january 2026
managed the user lifecycle through CRM and optimized communication

TECH SKILLS workflows across all stages of the sales funnel
managed high-priority escalations and implemented de-escalation
strategies to ensure platform stability
HTML5/CSS3/SASS/SCSS achieved a 20% reduction in customer churn through the launch of
Responsive/Adaptive design proactive follow-up systems and personalized retention flows
GIT maintained a stable churn rate below 10%
JavaScript led player behavior analysis to identify churn risks and develop targeted
React Hooks & Components engagement tactics
React Native
Parcel Frontend developer
Node.js TTC | august 2023 — september 2024
Next.js designed and implemented new features in the CRM system using Next.js
React Redux integrated the CRM system with various third-party APIs, allowing
Ant Design/MUI seamless data exchange and improving workflow automation
PUG implemented data visualization tools to display complex transport data in an
Maintaining a CPM system intuitive and user-friendly manner, aiding in decision-making processes.
Working with performance trackers
Frontend developer

SOFT SKILLS Junfolio | may 2022 — june 2024
ability to learn and adopt new technologies quickly
attention to detail with a user-focused mindset
Conscientious collaboration with team members to continuously improve user experience
Quick learning skills ensuring cross-browser compatibility and optimization for mobile devices
Organized
Flexible
Diligent EDUCATION
IT School GoIT
LANGUAGES 2022-2023
Fullstack Developer

Ukrainian - Native Lviv Polytechnic National University
English - Intermediate 2017-2021
Polish - Pre-intermediate Architector