Vladyslav

Vladyslav Trokhymenko

Malaga, Spain
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary

Technical Support Specialist with 4 years of experience supporting SaaS and device-based
systems in high-volume environments. Skilled in diagnosing technical issues, analyzing
logs, configuring user devices, and guiding non-technical users through complex
procedures. Strong background in ELD platforms, workflow optimization, and data
accuracy checks. Seeking a full-time remote role in Customer/Technical Support within the
EU or global markets.

Core Skills

Technical Support & SaaS

 Troubleshooting SaaS systems & device configuration
 Log analysis (ELD logs, GPS routes, system records)
 User account management & admin dashboard operations
 Map-based diagnostics (GPS signals, route discrepancies)
 Connectivity, software & hardware issue resolution

Tools & Technologies

 ELD admin dashboards
 TeamViewer (remote assistance)
 Excel (functions, pivot tables, basic automation/macros)
 Microsoft Office & Google Workspace
 Basic workflow automation

Soft Skills

 Clear communication with non-technical users
 High workload tolerance (30+ cases/day)
 Data accuracy & documentation discipline
 Training & onboarding
 Fast learning and adaptability

Languages: Ukrainian — Native | Russian — Native-level | English — B2
Professional Experience

TrackEnsure Inc. — Technical Support Specialist

Remote | Jan 2021 – Present (4 years 0 months)

 Managed 30+ daily support cases via phone and internal systems.
 Performed ELD log analysis, GPS route diagnostics, and device configuration.
 Diagnosed recurring issues and resolved root causes proactively.
 Adjusted account settings, corrected log inconsistencies, ensured compliance.
 Guided non-technical users through complex procedures in simple language.
 Created reusable templates reducing task-handling time by 3–5 minutes.
 Supported onboarding by helping new users understand system basics.

Grand Hotel Binz 5* — Hospitality Intern

Binz, Germany

 May 2019 – Dec 2019 (8 months)
 Jan 2020 – Dec 2020 (12 months)
 Assisted guests and supported 5-star front-desk operations.
 Used ERP tools for reservations, service coordination, and guest requests.
 Improved communication, organization, and multitasking skills in a high-pressure
environment.

Cherkassy Palace 3* — Front Desk Intern

Cherkasy, Ukraine | Jun 2021 – Sep 2021 (4 months)

 Performed check-ins/outs, answered guest inquiries, and maintained booking records.
 Ensured service quality and supported daily operational tasks.

Education

Cherkasy State Technological University
Master’s in Hotel and Restaurant Business (2022–2024)
Bachelor’s in Hotel and Restaurant Business (2018–2022)