Vladyslav

Vladyslav Trokhymenko

Malaga, Spain
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary

Technical Support Specialist with 4 years of experience supporting SaaS and device-based
systems in high-volume environments. Skilled in diagnosing technical issues, analyzing
logs, configuring user devices, and guiding non-technical users through complex
procedures. Strong background in ELD platforms, workflow optimization, and data
accuracy checks. Seeking a full-time remote role in Customer/Technical Support within the
EU or global markets.

Core Skills

Technical Support & SaaS

Troubleshooting SaaS systems & device configuration
Log analysis (ELD logs, GPS routes, system records)
User account management & admin dashboard operations
Map-based diagnostics (GPS signals, route discrepancies)
Connectivity, software & hardware issue resolution

Tools & Technologies

ELD admin dashboards
TeamViewer (remote assistance)
Excel (functions, pivot tables, basic automation/macros)
Microsoft Office & Google Workspace
Basic workflow automation

Soft Skills

Clear communication with non-technical users
High workload tolerance (30+ cases/day)
Data accuracy & documentation discipline
Training & onboarding
Fast learning and adaptability

Languages: Ukrainian — Native | Russian — Native-level | English — B2

Professional Experience

TrackEnsure Inc. — Technical Support Specialist

Remote | Jan 2021 – Present (4 years 0 months)

Managed 30+ daily support cases via phone and internal systems.
Performed ELD log analysis, GPS route diagnostics, and device configuration.
Diagnosed recurring issues and resolved root causes proactively.
Adjusted account settings, corrected log inconsistencies, ensured compliance.
Guided non-technical users through complex procedures in simple language.
Created reusable templates reducing task-handling time by 3–5 minutes.
Supported onboarding by helping new users understand system basics.

Grand Hotel Binz 5* — Hospitality Intern

Binz, Germany

May 2019 – Dec 2019 (8 months)
Jan 2020 – Dec 2020 (12 months)
Assisted guests and supported 5-star front-desk operations.
Used ERP tools for reservations, service coordination, and guest requests.
Improved communication, organization, and multitasking skills in a high-pressure
environment.

Cherkassy Palace 3* — Front Desk Intern

Cherkasy, Ukraine | Jun 2021 – Sep 2021 (4 months)

Performed check-ins/outs, answered guest inquiries, and maintained booking records.
Ensured service quality and supported daily operational tasks.

Education

Cherkasy State Technological University
Master’s in Hotel and Restaurant Business (2022–2024)
Bachelor’s in Hotel and Restaurant Business (2018–2022)