Максим

OW
MAKSYM ZINKIV

CONTACT PROFILE SUMMARY
[відкрити контакти](див. вище в блоці «контактна інформація») Energetic and dedicated customer service representative. Currently pursuing a
Bachelor's degree in Translation. At the moment, deeply studying the field of
[відкрити контакти](див. вище в блоці «контактна інформація») data analysis and opportunities in this profession. Dedicated to providing the
Lviv, Ukraine highest level of customer service, effectively resolving issues, and building long-
term client relationships. Seeking an opportunity to develop and enhance my
skills within a supportive team at your company, contributing to overall success.

EDUCATION WORK EXPERIENCE
LVIV NATIONAL UNIVERSITY Millhouse/Zelh 2024 - 2025
OF IVAN FRANKO Customer Service Representative
Bachelor of Translation Studies Coordinated and optimized the movement of goods across
multiple domestic and international routes, ensuring timely
2022 - 2026 deliveries and cost-effective solutions.
Managed relationships with suppliers, carriers, and customers,
MATE ACADEMY
facilitating seamless communication and addressing any service
Data Analyst issues to maintain customer satisfaction
2025 - PRESENT
Millhouse/Zelh 2025 - PRESENT
Dispatcher/Fleet Coordinator
SKILLS Negotiated load rates, verified documentation (BOL, POD), and
Foreign languages coordinated detention/layover approvals.
Handled conflict resolution between customers and carriers,
Attention to details
providing clear communication and timely support in critical
Teamwork situations.
Time Management
IN1 2025 - PRESENT
Adaptability
Customer Care Specialist
Effective Communication
Critical Thinking Collaborated cross-functionally with product and engineering
teams to report bugs, suggest improvements, and ensure seamless
Stress resistance
user experience
Negotiation Maintained a deep understanding of the company’s fintech
solutions, including digital wallets, payment processing, and user
authentication features, to provide accurate and effective support
LANGUAGES Handled sensitive customer data with strict adherence to privacy
and compliance standards (e.g., KYC, AML).
English: B2 Supported continuous improvement by analyzing recurring
Ukrainian: Fluent customer pain points and providing actionable feedback to the
German: Basics product team.
Russian: Intermediate Consistently met or exceeded KPIs, including CSAT, first response
time, and resolution time, in a fast-paced startup environment.