Yuliia

Yuliia Usova
Address: Berlin 10249, Germany Phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email address: [відкрити контакти](див. вище в блоці «контактна інформація»)

Profile

Skilled in CRM systems and booking platforms including Airbnb, Booking.com, and Expedia. Experienced in KPI reporting,
client account management, and cross-functional team leadership. Multilingual: fluent in English and French, native in
Ukrainian and Russian, with basic German proficiency.

Education

09/2014 – 08/2015 Hospitality Managment | Diploma
Lviv, Ukraine Hospitality business college

09/2015 – 07/2020 Tourism and Hospitality Managment | Bachelor
Odessa, Ukraine National Ukrainian University of economy

Work Experience

01/2025 – present Store Manager
Berlin, Germany Bershka

Lead a team of 18 employees in a high-traffic retail environment, focusing on daily
operations, team development, and KPI achievement.
Achieved +16% sales growth through effective product placement and team training.
Budgeting and piloting of the budget.
Coordinated with regional managers to manage stock rotation, promotions, and visual
merchandising execution.
Taking lead of the opening new stores in country.

05/2021 – 12/2024 Department Manager & Project Lead
Berlin, Germany Decathlon
Germany | France | Ukraine

Led daily store operations, sales targets, and cross-team collaboration
Trained and managed teams of 18-30 staff, improving service quality and KPIs
Launched “Second Life” sustainability project in Lille; increased customer engagement
Directed store opening project in Ukraine; store ranked #1 in regional service
Achieved 5★ Google reviews through service improvements and staff development
Oversaw budgets, inventory flow, and in-store visual merchandising strategy

01/2019 – 03/2021 Property manager )Airbnb, Booking.com, VRBO)
Miami, USA Vacation rentals
Managed 40+ vacation rental properties across multiple platforms
Led booking optimization, achieving a 90% average occupancy rate
Oversaw maintenance and housekeeping staff; sustained 5-star guest reviews

10/2017 – 01/2019 Butler/Guest Relation
Male, Madlives W Maldives 5* Luxury Resort Marriott
Delivered luxury guest services in a high-end resort environment
Coordinated guest preferences and experiences, enhancing loyalty and retention
Managed internal team and third-party vendors to maintain 5-star hospitality
standards
 Skills

– L A N G U AG E S
English French Ukrainian Russian
PROFESSIONAL PROFESSIONAL NATIVE NATIVE

German
LIMITED

– S O F T WA R E
CRM Microsoft Office Power BI
PROFESSIONAL PROFESSIONAL PROFESSIONAL

Client account Cross-functional team
KPI reporting management leadership Team development
PROFESSIONAL PROFESSIONAL PROFESSIONAL PROFESSIONAL

Budgeting Inventory management Customer consultation Negotiating contracts
PROFESSIONAL PROFESSIONAL PROFESSIONAL PROFESSIONAL

Projects

09/2024 – present Project Leader
Berlin, Germany Platinum Running Concept
Spearheaded the successful launch of a platinum project within the running
department
Identified and cultivated new business opportunities through strategic collaboration
with leading brands such as Hoka, Brooks, and Oncloud
Achieved a 70% increase in sales through innovative sales and marketing strategies

09/2024 – 09/2024 Project Leader
Berlin, Germany Sportwear
Spearheaded the successful launch of new identity clothing line at Decathlon company
Validated product range selection through thorough market research and analysis
Trained and mentored team members to ensure seamless execution of project goals
Implemented innovative strategies to present products in a new concept, resulting in
increased sales by up to 20%
Collaborated with cross-functional teams to coordinate product launches and
promotions for seamless store layout.

04/2025 – 06/2025 Store manager
Leipzig, Germany Store Opening Project – Bershka Leipzig

Spearheaded the successful opening of a first Bershka store in Leipzig as Store
Manager
Managed all pre-opening operations, including budgeting, team hiring, and training
Developed and implemented store layout, merchandising strategy, and customer
service flow
Achieved operational readiness ahead of schedule and exceeded first-quarter sales
targets
Built a high-performing team, driving strong customer satisfaction and brand
performance from launch