Артем

ARTEM SHEVCHENKO
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

ABOUT ME

Motivated sales and customer support professional with experience in B2B and B2C sales, lead management, CRM
systems, and client communication. Skilled in processing customer requests, working with leads, updating
communication scripts, and supporting CRM-based workflows.

Quick learner, responsible, and motivated to gain new professional experience. Able to adapt quickly, work with
structured processes, and contribute to improving customer service and sales efficiency.

SKILLS

B2B and B2C sales Sales script updating and MS Office and Google
Customer support optimization Workspace
Client communication Handling customer requests Fast learning and adaptability
Lead management Working with client objections Effective teamwork and
CRM systems: 1C, Zoho CRM, KeyCRM Sales and negotiation independent work
CRM testing and optimization Task coordination Responsibility and attention to
detail

WORK EXPERIENCE

Sales Manager LLC “PROMAVTOMATYKA VINNYTSIA”, MAY 2024 –
Ukraine OCTOBER 2025

Managed sales processes and client communication in 1C and Zoho CRM.
Processed incoming leads from multiple sources and supported B2B/B2C sales communication.
Participated in the implementation, testing, and optimization of CRM functions.
Optimized and updated response scripts, increasing communication efficiency.
Improved lead tracking, task control, and timely client follow-up in CRM.

Sales Manager Private Law Firm “Key for business ”,
July 2025 –
Ukraine
October 2025

Consulted clients on legal service packages and prepared individual commercial offers.
Worked with KeyCRM to manage leads, automate communication, and track deals.
Worked with client objections and provided clear information about service terms and benefits.

Customer Support PeopleForce
March 2026 –
Specialist
April 2026
Handled customer requests and provided timely, clear, and professional support to users.
Analyzed client issues and helped find suitable solutions.
Supported internal customer service processes and quickly learned new tasks, tools, and product information.
Supported customer service processes for a product operating in the Indian market

EDUCATION

Bachelor’s Degree in Management
2021-2025
The Vasyl Stus Donetsk National University

LANGUAGES

Ukrainian — Native English — Independent
User, B1/B