Okolo

Okolo Kosisochukwu Wisdom

Sales Representative
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PROFESSIONAL EXPERIENCE
Sales Representative | Brightwave Distributions| Remote | Jun 2021 – Jul 2022
Brightwave Distributions handles the logistics of storing, transporting, and selling of
brand new electronics.
• Grew monthly territory sales by 28% YoY, increasing distribution from $66,000 to
$84,000 across 80 retail outlets
• Expanded route coverage by 35%, adding 42 new retailers in underserved zones
within 6 months
• Increased customer retention to 94% by running monthly check-ins and resolving
delivery issues within 24h
• Cut average order-to-delivery cycle from 5 days to 3 days by streamlining route
planning with logistics team

Sales & Customer Support Representative| Remote | Trelano Foods Group | Nov
2022 – Sep 2023
Trelano supplies packaging + inventory tech to food distributors in Europe. I handled
new accounts + post-sale support for 50+ clients.
• Grew account revenue by 26% YoY across 80+ retail + foodservice clients,
generating $31,000 in incremental sales.
• Maintained 96% customer retention rate by resolving order, delivery, and quality
issues within 24 hours
• Reduced product returns by 22% by training clients on proper storage and shelf-life
management
• Expanded distribution to 25 new restaurants + grocery stores in 6 months through
in-person demos and tastings

Senior Customer Care Operator| Remote |NovaLink Global Support | Dec 2023–
Jan 2025
NovaLink is a 24/7 support hub for fintech and e-commerce brands across North
America. I was the first voice customers heard when they contacted NovaLink Global
support.
• Handled 80-100 customer interactions daily across phone, live chat, and email with a
96.8% Customer Satisfaction Score, 12% above team average
• Resolved 94% of issues on first contact by listening first, then explaining solutions
in plain English instead of scripts. Customers often said “thank you for actually
hearing me”
• De-escalated 200+ high-tension cases/month: billing disputes, failed transactions,
lost parcels. Turned 78% of angry callers into promoters by staying calm.
Senior Customer Experience Manager| AetherLink Dynamics | Remote| April 2025
– May 2026
• Directed daily operations for a 24/7 support team handling 150+ interactions across
phone, chat, and ticketing systems for fintech and e-commerce clients.
• Achieved a personal and team-leading Customer Satisfaction Score of 97.4% (14%
above company average) by implementing empathy-first communication frameworks
and real-time coaching.
• Transformed 85% of escalated “ angry customer ” cases into long-term advocates
through active listening, ownership of issues, and creative problem-solving (e.g.,
expedited resolutions and personalized follow-ups).
• Reduced repeat complaints by 38% by developing proactive account health
monitoring dashboards and training the team on early intervention strategies.

Skills
• Sales Execution: Prospecting & Outbound, Consultative Selling, Objection Handling,
Deal Closing, Rate negotiation
• Customer Support/Care & Retention: Account Health Monitoring, Proactive
Outreach, Phone Etiquette, Conflict Resolution & De-escalation, Empathy + Active
Listening, Problem Solving, CRM & Ticketing Systems, Data Entry Accuracy
• Tools & Data : Salesforce, HubSpot, Intercom, Outreach, Excel/Sheets, live chat,
email.