Vincent

Vincent Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Oraekwute Address: Myru 30, Sofiivs ka Borshchahivka,
Kiev, Ukraine

SUMMARY
Dynamic Logistics Manager with two years of hands-on experience driving operational efficiency and enhancing
customer satisfaction in fast-paced environments. Expertise in managing customer orders, deliveries, and logistics
databases, while cultivating strong relationships with carriers to secure competitive rates. Proven ability to improve
customer support processes through effective use of CRM tools, leading to significant increases in satisfaction and
retention. Committed to resolving issues swiftly and ensuring compliance with delivery timelines, contributing to the
overall success of logistics operations. Well experienced using google maps, online service providers like zadarma,
Zoiper.

EDUCATION
Kharkiv College of Textiles and Design (January 2019- January 2021)

Diploma in Education

Emerging Tree (January 2016- July 2016)

Computer Training & Certification

University of Maiduguri (January 2010- May 2015)

B.Sc. Biochemistry

EXPERIENCE
Hermes Logistics (Remote) (October 2024- November 2025)

Find and negotiate freight loads (via load boards like Central Dispatch, Truckstop.com, 123Loadboard, direct
shippers, brokers, etc.)
Match available trucks/drivers with suitable loads based on location, equipment type (dry van, reefer, flatbed,
etc.), driver hours of service (HOS), preferences, and home time.
Maximize revenue per mile and minimize deadhead (empty) miles.
Plan the most efficient and legal routes. Ensure loads are picked up and delivered on time. Coordinate
appointment times with shippers and receivers.
LTE Capital (Remote) (January 2023- August 2024)

Utilized CRM tools for tracking and resolving issues efficiently, improving first-contact resolution rate by 25%.
Managed and resolved customer enquiries, requests and complaints via calls, email, chat and social media
leading to a 20% increase in customer satisfaction.
Cross-sold products and services, contributing to a 15% increase in sales.
Managed and resolved customer enquiries, requests and complaints leading to a 20% increase in customer
satisfaction.

Baynet Fuse Ltd (November 2021- December 2022)

Cold-calling to potential clients.
Keep records of clients details to ensure efficient and timely updates on our services.
Monitored sales team performance, providing effective training to help reach revenue and profit targets.
Trained dedicated and high-achieving sales teams.

SKILL
Effective Communication Problem Solving
Multitasking
Attention to Detail Time Management
Leadership & Team Management
Call Handling Account Management
Team Collaboration
Self Motivated Service Management

LANGUAGES
English ( Fluent)
Russian (Beginner)