Особисті дані приховані

Sofiia Astsaturova

Date of birth: 11/03/2004 | Nationality: Ukrainian | Gender: Female | Phone: (+380)

636411546 (Mobile) | Email address: [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn:

[відкрити контакти](див. вище в блоці «контактна інформація») | Address: 79008, Lviv,

Ukraine (Home)

WORK EXPERIENCE

CURRENT - LVIV, UKRAINE
PROJECT MANAGER PANEM AGENCY

• Managed a high-volume portfolio of 60+ projects simultaneously, ensuring prioritization, stable
communication, and timely delivery.
• Planned and structured projects by defining goals, tasks, timelines, and required resources.
• Coordinated cross-department workflows to maintain efficient and seamless project execution.
• Facilitated team communication, assigned responsibilities, and supported overall alignment and
motivation.
• Monitored project progress, prepared reports, ensured deadline compliance, and resolved operational
issues promptly.
• Organized meetings, negotiations, and maintained comprehensive project documentation.
• Communicated with stakeholders and clients: provided updates, presented results, discussed changes,
and aligned expectations.
• Ensured all deliverables met quality standards and client requirements.
• Handled financial and administrative documentation, including contracts and reporting.
• Supported team development through continuous learning initiatives and knowledge management.
• Mentored new Project Coordinators during their adaptation period.
• Executed project closure activities: final review, retrospective, and handover of deliverables.
• Possess a strong understanding of SEO processes, tools, and workflows, enabling effective
communication with SEO specialists and clients.

- LVIV, UKRAINE

SOCIAL MEDIA SALES MANAGER 08/08/2022 - 08/10/2023
• Analyzing the strategy, mistakes and successes of competitors.
• Crafting compelling content or getting it developed.
• Being on top of the latest social media trends.
• Interacting with customers and other stakeholders via the company’s social media accounts.
• Identifying strategic weaknesses and making recommendations for improvements.
• Formulating high-quality written and visual content for each social media campaign.
• Using social media marketing tools to create and maintain the company’s brand.

CONTENT, COMMUNITY MANAGER & CUSTOMER SUPPORT MANAGER 15/05/2025 - 10/08/2025
• Managed GoHighLevel workspace, providing end-to-end casting support and client onboarding
assistance.
• Operated daily in Meta Business Suite.
• Responded to all inbound inquiries and comments across Instagram and Facebook, ensuring 100 %
SLA compliance.
• Designed and executed an Instagram content strategy—from content calendar to creative
brief—raising engagement and follower growth.
• Created, organized, and continuously enriched internal documentation (SOPs, style guides, FAQ) to
 streamline team processes.
• Maintained close, real-time communication with the SEO lead, coordinating keyword priorities and
on-page requirements.
• Conducted desk research, aggregated industry insights, and built clear slide presentations for
management and clients.
• Curated and refreshed the brand’s content library, ensuring assets were up-to-date, properly tagged,
and easily accessible.
• Created and delivered content presentations that translated complex or unstructured information
into clear, accessible formats for various audiences.

EDUCATION & TRAINING

01/09/2021 - 10/06/2025 - LVIV, UKRAINE
BACHELOR OF ENTREPRENEURSHIP, TRADE AND EXCHANGE ACTIVITY- IVAN FRANKO NATIONAL
UNIVERSITY

-Microeconomics, Macroeconomics , International Economics, Basic of Economics, Accountancy, Economy of
Ukraine, Information and Communication Technologies, Analysis of characteristics and services of goods,
Optimization methods and models.
Address: Universytetska Street, 179000 | Website: https://lnu.edu.ua

06/10/2016 - 28/12/2016 - LVIV, UKRAINE
CERTIFICATE OF COMPLETION OF THE FIRST LEVEL OF THE COURSE 'IDLE GAMES KIDS'- LITS

Game programming and design
Address: Saharova Street, 3779026 | Website: http://lits.ua

22/10/2023 - 26/03/2024 - LVIV, UKRAINE
PROJECT MANAGEMENT COURSE- BEETROOT ACADEMY
Website: https://beetroot.academy/courses/online/project-management

08/09/2023 - Current
IELTS CERTIFICATE- IELTS
Website: https://ielts.org/

28/10/2024 - 13/01/2025
BUSINESS MANAGEMENT: PROJECT MANAGEMENT- THE OPEN UNIVERSITY
Website: https://www.open.ac.uk

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH C1 C1 C1 C1 C1

SPANISH A1 A1 A1 A1 A1

RUSSIAN C2 C2 C2 C2 C2

FRENCH B1 A2 A2 A2
SKILLS

Social Media | Microsoft Word | Microsoft Office | Google Drive | Microsoft Powerpoint | Facebook | Zoom |
Outlook | LinkedIn | Internet user | Instagram | Google Docs | Good listener and communicator | Team-work
oriented | Motivated | Organizational and planning skills | Creativity | Gmail | Written and Verbal skills |
Responsibility | Decision-making | Analytical skills | Reliability | Presenting

DIGITAL SKILLS TEST RESULTS

Information and data literacy ADVANCED Level 6/6

Communication and collaboration ADVANCED Level 6/6

Digital content creation ADVANCED Level 6/6

Safety ADVANCED Level 6/6

Problem solving ADVANCED Level 6/6

Results from a Self-assessment Based on The Digital Competence Framework 2.1.

PERSONAL SKILLS

Communication skills

-good communication skills gained through experience in running an online store

Organisational / managerial skills

-good skills in teamwork (due to the experience of running a store in social networks)
-quick adaptation to changes
-planning goals and meeting deadlines
-high-quality execution of many tasks at the same time
-excellent skills in delegating tasks for efficient work

Job-related skills

- responsible for the things I undertake
- quickly adapt to new people, employees, or a team
- quickly analyze and perceive information
- use critical thinking and can quickly solve problems
- feel comfortable in front of the public and have no problems with presentation skill
-experience in task and timeline planning (WBS, Roadmap, Gantt);
-understanding of team processes and their organization;
-application of methodologies to specific projects;
-budgeting skills (PERT);
-basic knowledge of back-end and front-end; CI/CD, deployment;
-deep understanding and skills of working according to the principles of Scrum;
-stakeholder identification and management skills;
-understanding of GIT, client-server architecture, database and API;
-skills for working with requirements in the format of user stories with AC's, use-
cases, BPMN and UML;
-experience in facilitating meetings;
-working skills with Jira and Confluence;
-experience in risk assessment;
-prioritization, distribution and execution control skills
tasks;
-confident software skills: providing feedback, delegating tasks;
-experience in conducting 1-on-1 meetings and management
conflicts;