Андрій

[Andriy Stuknyan]
Junior Tech Support Engineer · 1st / 2nd Line · B2B · Integration Manager Assistant
[Odesa], Ukraine · [[відкрити контакти](див. вище в блоці «контактна інформація»)] · [[відкрити контакти](див. вище в блоці «контактна інформація»)] · Telegram: [@predTooker]
GitHub: github.com/HullioTech9

SUMMARY
1st/2nd line engineer with ~2.5 years in a NOC (Speedflow, 2016-2018): joined as a Tester, promoted to NOC
Engineer after 4 months. Monitoring, incidents, escalation; worked exclusively with international clients in
English. At Pharmbills (2015) regularly coordinated with US colleagues. English C1. Available for 15:00-23:00
Ukraine time. Remote within Ukraine.

SKILLS ALIGNED TO THE ROLE

Incidents: log, prioritize, track, escalate L1→L2/L3, follow through to resolution.
Monitoring: respond to alerts, check service health, first-line diagnostics.
Communication: email, chat, online meetings; calm under pressure.
RCA: reproduce, isolate, document root cause and public/workaround solution.
PC & networks: Windows, basic Linux, TCP/IP, DNS, VPN, RDP/SSH.
SQL (basic): SELECT, filters, JOINs for data checks.
QA: started as Tester; reproduce bugs, verify fixes, regression of typical scenarios.
Adjacent: Git, Python scripts, REST APIs, Excel; integration testing.
Languages: Ukrainian native; Russian fluent; English C1 written and spoken(Swedish and German basic
knowledge.
REST API troubleshooting (requests/responses, HTTP status codes, integrations)

RELATED EXPERIENCE:
NOC Engineer (promoted from Tester)
Speedflow | January 2016 - June 2018 (~2.5 years)
• Joined as Tester; promoted to NOC Engineer after 4 months and stayed in that role through mid-2018.
• Worked exclusively with international clients: English email, chat, and incident status updates.
• Monitored infrastructure and services; reacted to alerts; first-line diagnosis.
• Logged and tracked incidents; escalated; owned progress until service restore.
• Shift-based operations; separated symptoms from root cause (availability, logs, metrics).

Financial analyst at “Lion” trade group from December 2021 till march 2022
Preparing supporting reports-using pivot tables, that served as the basis for generating payroll statements
for regional managers

Automation, integrations & internal technical support
TORTRANS ENERGO / e-commerce (Vikro, KeyCRM) - Ukraine | [03.2026] - present
• Investigated integration incidents (CRM ↔ store, APIs, catalog import): reproduce, diagnose 4xx/5xx, field
mapping, post-fix verification.
• Task tracking in Trello, email with the client, clarifying requirements, online alignment.
• Wrote repeatable solutions (scripts, import checklists, data normalization) as a lightweight knowledge base.
• Basic SQL and multi-source data reconciliation; regression checks after changes.
• Catalog pipeline: 15+ sources → one Excel template; 360+ SKUs. Private repo — demo on request (GitHub:
HullioTech9).

Data Analyst
Pharmbills | 2015 - December 2015
• Regular English communication with US colleagues; data checks and reporting (Excel / SQL).

EDUCATION
[MCTF “ONMA”, Electrical Engineer,2014]
Training provided by previous employer: SQL
(PostgreSQL), Python. Self training: Git. Strong PC / Windows user.