Ifeoluwa

IFEOLUWA OKUNLOLA
Kyiv, Ukraine
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Open to Remote Work – Ukraine / EU

Customer Support Specialist (Remote)

PROFILE
Detail-oriented Customer Support Specialist with fluent English (C2) and experience
supporting international clients in remote environments. Skilled in email, chat, and voice
support, CRM ticket management, and issue resolution. Known for professionalism,
adaptability, and consistently delivering high customer satisfaction in fast-paced settings.

CORE COMPETENCIES
 Customer Support (Email, Chat &  Customer Satisfaction & Retention
Voice)  Documentation & Record
 Remote Client Communication Accuracy
 CRM Platforms (Zendesk,  Problem Solving & Analytical
Salesforce) Thinking
 Issue Resolution & Escalation  Time Management & Multitasking
Handling  Remote Work Discipline

WORK EXPERIENCE
Customer Support Specialist – Yellow Card (Remote) | 2023 – 2025
 Handled inbound and outbound customer communications via email, chat, and CRM
systems
 Assisted customers with product, billing, order, and technical inquiries
 Maintained accurate customer records and resolved sensitive issues professionally

Customer Support Representative – Bundle Africa (Remote) | 2020 – 2023
 Resolved customer inquiries across phone, chat, and email channels
 Managed CRM tickets, met service targets, and collaborated on escalations
 Maintained high customer satisfaction through clear communication and empathy

EDUCATION
Bachelor of Dental Surgery (BDS) University of Ibadan | 2016 – 2024

CERTIFICATIONS
 NYSC Training – Customer Service Relations

LANGUAGES
 English – Professional / Fluent (C2)
 Ukrainian – Reading and Writing Comprehension

WORK PREFERENCE
 Remote Only