Mykyta

MYKYTA MORHUN
MANUAL QA ENGINEER

PROFILE
QA Engineer with hands-on experience in manual testing of desktop and
mobile applications. Skilled in functional, unit, E2E, integration, smoke
and regression testing, API testing using Postman, and working with
MSSQL databases for request validation. Experienced in bug tracking and
collaboration with development teams using GitLab and Scrum-based
tools. Focused on delivering high-quality software and continuously
improving testing processes.
CONTACT WORK EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)
ServioSoft 2025 -
[відкрити контакти](див. вище в блоці «контактна інформація») Manual QA Engineer PRESENT
Performed manual testing (Functional, Smoke, Regression, Unit,
Ukraine, Ivano-Frankivsk Integration) for Desktop (Windows), iOS, and Android
applications.
tg: malmsteen678 Executed API testing using Postman (GET, POST, PUT, DELETE),
validated responses and identified backend issues.
Logged, tracked, and managed bugs using GitLab and Trello
EDUCATION within Scrum workflow, ensuring clear communication with the
development team.
IT STEP ACADEMY Analyzed application and service logs to identify root causes and
2019 - 2022 collaborated with development, testing, and support teams to
resolve issues.
Network technologies and
Verified and validated MSSQL Server requests and stored
cybersecurity procedures, ensuring correctness and performance.
Created and maintained test documentation: test cases,
SKILLS checklists, and detailed bug reports.
Developed user instructions and FAQ documentation for software
Teamwork configuration and feature usage.
Communication
Critical thinking
ExpertSolution 2022-2025

Working under pressure
Tech Support Engineer L1 - L3
Ability to learn and adapt Provided technical support for hotel and restaurant management
Attention to detail software, progressing from L1 to L3 and handling everything from
basic incidents to complex client issues.
Initiative Performed software installation, configuration, updates, and
Empathy and customer focus maintenance for client environments.
Administered Microsoft SQL Server: basic database deployment,
query creation, data analysis, and issue troubleshooting using
LANGUAGES SSMS, SQL Profiler, and SQL Decryptor.
Diagnosed and resolved Windows 7 / 10 / 11 operating system
Ukranian (Fluent) issues on client machines, including system recovery and
English (Pre-Intermediate) performance optimization.
Managed ticket processing using OTRS, and worked with SIP
telephony systems.
Deployed and maintained IIS websites and related server
components in Windows environments.
Installed and configured Windows services and analyzed system
logs to identify and resolve service-related issues.
Communicated directly with clients and internal teams to ensure
fast and effective problem resolution.