Mykyta

MYKYTA MORHUN
QA ENGINEER

PROFILE
QA Engineer with hands-on experience testing Windows desktop applications,
Windows Services, POS integrations, and distributed client-server solutions.
Experienced in functional, system, regression, integration, and E2E testing. Skilled in
CONTACT REST API testing with Postman and Swagger, Microsoft SQL Server, log analysis,
and data synchronization. Strong Windows/networking background with experience in
[відкрити контакти](див. вище в блоці «контактна інформація») requirements analysis, defect investigation, retesting, and regression testing.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Ivano-Frankivsk, Ukraine
Telegram: @malmsteen678
WORK EXPERIENCE

ServioSoft 2025 - Present

EDUCATION Manual QA Engineer
Performed manual testing of Windows desktop applications and Windows
IT STEP ACADEMY
Services, including functional, system, smoke, regression, integration, and E2E
2019 - 2022
Network Technologies and testing.
Cybersecurity Performed E2E testing across POS applications, Windows Services,
databases, and external systems, validating complete data flows and business
TECHNICAL SKILLS scenarios.
Tested integrations between POS software and third-party/internal systems,
validating data exchange, synchronization, and integration workflows.
TESTING
Tested bidirectional synchronization between local and central databases,
Manual, Functional, System,
Integration, E2E, Regression, verifying synchronization results and data consistency.
Smoke Performed REST API testing using Postman and Swagger (GET, POST, PUT,
API PATCH, DELETE), validating status codes, headers, request/response bodies,
Postman, Swagger, and JSON/XML payloads.
HTTP/HTTPS, JSON/XML Worked with Microsoft SQL Server: executed SELECT/JOIN/CRUD queries
DATABASE and SQL scripts, worked with stored procedures, and verified table
Microsoft SQL Server, SQL,
relationships and data correctness.
SSMS, Stored Procedures
SYSTEMS
Analyzed application/Windows Service logs, configuration files, Event Viewer,
Windows Services, IIS, Event and network diagnostics; analyzed requirements, created test cases/checklists
Viewer, Client-Server, POS in Qase, and tracked defects in GitLab, OTRS, and Trello.
TOOLS
Git, GitLab, Qase, OTRS,
Trello, Apache JMeter, Expert Solution 2022 - 2025
DevTools
Tech Support Engineer L1 - L3
NETWORKING
TCP/IP, DNS, ports, VPN, RDP
VIRTUALIZATION
Provided L1-L3 technical support for hotel and restaurant management
VMware, VirtualBox software, handling basic incidents through complex client issues.
Installed, configured, updated, and maintained client software; managed
LANGUAGES Windows Services and IIS components.
Administered and troubleshot Microsoft SQL Server using SSMS and SQL
• Ukrainian - Fluent
Profiler, executing queries/scripts and performing basic backup/restore
• English - Pre-Intermediate
operations.
Diagnosed Windows, service, network, and connectivity issues using system
logs, Event Viewer, RDP/VPN, and remote support tools.
Managed tickets in OTRS, worked with SIP telephony, and communicated
directly with clients and internal teams to resolve incidents efficiently.