Анастасія

ANASTASIA SMAHA
CUSTOMER SUPPORT SPECIALIST

Customer-oriented support professional with strong experience in
CONTACT
hospitality, logistics, and production environments with extensive
experience in administrative support, data management, and
[відкрити контакти](див. вище в блоці «контактна інформація») (Viber, Telegram)
process optimization. Known for a proactive approach, high
[відкрити контакти](див. вище в блоці «контактна інформація») empathy, and adaptability in communication with different
customer types. Skilled in multitasking, time management, and
resolving customer problems with care and efficiency. Looking for
opportunity to provide excellent support and contribute to an
outstanding user experience.
EDUCATION
WORK EXPERIENCE
Bachelor of Law
Rivne Law University - 2021
Team Leader, Allergy Department April 2023 – August 2025
Bachelor of Hotel and FedFedFed - Food Production Company Vancouver, Canada
Restaurant Business Led a team and ensured compliance with safety and quality standards.
Ternopil National University - 2021
Communicated with cross-functional departments to resolve
operational issues.
Quickly adapted to a new industry with no prior experience and became
a team leader within one year.
Supported onboarding of new team members and responded to internal
needs proactively.
KEY SKILLS Maintained accurate documentation and timely communication.

English B2+
Customer support & problem System & Client Support Assistant 2021 – 2023

resolution Logistics Warehouse (Fashion Industry) Gdansk, Poland
Assisted staff and clients with order-related inquiries, delivery issues,
Accuracy in processing sensitive
and system requests.
data
Communicated with customers via email regarding order status and
Multitasking & prioritization
problem resolution.
Empathy & customer-oriented Adapted quickly to workflow changes and ensured accuracy when
communication handling customer and operational data.
Fast learning & adaptability Worked with CRM, spreadsheets, and warehouse systems to manage
Phone, email & chat and track requests.
communication Maintained excellent communication and client satisfaction.

Guest Services Agent 2019 – 2021
TECHNICAL PROFICIENCY Family Residence Boutique Hotel Lviv, Ukraine
Communicated directly with English- and Ukrainian-speaking guests via
Google Workspace, Microsoft
email and phone.
Excel, Outlook, PowerPoint
Confirmed reservations, answered inquiries, and handled guest issues
Gmail, Slack
with a service-oriented mindset.
CRM systems Delivered warm, helpful, and solution-focused service, following high
High digital literacy hospitality standards.
Maintained booking records, guest requests, and resolution details in
CRM and internal systems.
Prepared and sent invoices for hotel stays at guests’ request.