Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/16806559/

Досвід роботи

Customer support representative

з 07.2025 по 04.2026 (10 місяців)
Orthoclinic, Remote (Medicine, pharmacy)

. Handled high-volume inbound phone calls to schedule orthodontic appointments using the company CRM.
. Provided clear, accurate information about pricing, procedures, and follow-up steps to support patient decision-making.
. Resolved customer inquiries with empathy and professionalism via phone and email, maintaining positive patient interactions.
. Documented appointment details and call notes accurately in the CRM to preserve patient records and follow-up tasks.

Sales manager

з 04.2025 по 12.2025 (9 місяців)
American International Logistics Inc, Haslet, TX, USA, Remote (Transportation and logistics)

. Converted leads into customers by delivering timely quotes, addressing objections, and closing sales via phone and email.
. Maintained and updated CRM records for prospects and customers to ensure accurate sales pipelines and follow ups.
. Provided real-time support for delivery updates and issue resolution to preserve customer satisfaction.

Customer support specialist

з 08.2024 по 03.2025 (8 місяців)
Realhaus, Canada, Remote (Real estate)

. Resolved customer inquiries across phone, email, chat, and social media using CRM to log interactions and outcomes.
. Tracked and managed customer complaints and escalations in the CRM, coordinating with teams to reach timely resolutions.

Customer service manager

з 07.2022 по 05.2024 (1 рік 11 місяців)
West African Virtual Assistance., Remote (Marketing, advertising, and PR)

. Managed customer service tasks professionally across phone and email to maintain client satisfaction.
. Troubleshoot technical issues for customers and documented solutions in the CRM for repeatable reference.
. Processed orders, transactions, returns, and cancellations accurately while updating records in the CRM.

Освіта

TARAS SHEVCHENKO NATIONAL UNIVERSITY OF KYIV

Journalism and Social Communication., Kyiv
Вища, з 2018 по 2022 (4 роки)

Додаткова освіта та сертифікати

Foundations of Digital Marketing and E-commerce.

2024, 6 months

Знання і навички

• Independence
• Educability
• Communicability
• Handling objections
• Conflict-free
• Adaptability
• Management of CRM
• Active sales
• Honesty
• Direct sales
• AI Content
• B2B Sales
• User 1C

Знання мов

• Англійська — просунутий
• Французька — початковий