Максим

Maksym Kolomiiets
Customer support manager
Position Preferences: Customer Support Manager, Analyst, Sales
Manager, ERP Consultant
Employment: Full-time, Part-time
Expected Salary: $12 per hour

Contact Information
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)

Work Experience

Technical Support Engineer — Softengi, Kyiv (IT)
04.2025 – Present
Softengi, Kyiv (IT)
- Providing experienced, high‑quality support across all communication channels.
- Diagnosing and resolving technical issues within my scope of authority.
- Ranking among the top performers by number of processed requests.
- Consulting users on technical matters.
- Coordinating with other departments.
- Participating in training and skill‑improvement activities.
- Ensuring high standards of user support.

Customer Support Manager — Howly, Kyiv (IT)
06.2024 – 03.2025
Howly, Київ (IT)
- Providing technical support to users in English.
- Diagnosing and resolving technical issues.
- Consulting users on technical questions.
- Collaborating with internal teams.
- Participating in training activities.
- Ensuring a high level of customer service.
Customer Support Manager — SuperGra Casino, Kyiv (IT)
01.2024 – 03.2024
SuperGra Casino, Київ (IT)
- First‑line support for users.
- Handling large volumes of client requests.
- Building positive relationships with users.
- Providing assistance in all user‑related issues.

Executive Assistant — Confectionery, Kyiv (Food Industry)
10.2022 – 10.2023
Confectionery, Kyiv (Food Industry)
- Rapidly advancing in responsibilities and compensation.
- Optimizing order processing and employee training workflows.
- Ensuring quality control and cross‑department coordination.
- Learning 1C and beginning EDIN integration.
- Training new employees and supporting production operations.

Executive Assistant — CM‑Chasti, Kyiv (Retail)
03.2021 – 10.2022
CM‑Chasti, Kyiv (Retail)
- Managing shipments and communicating with customers.
- Creating databases for future marketing and sales.
- Meeting with wholesale clients.
- Working with warehouse operations and solving non‑standard tasks.

Освіта
National University “Odesa Law Academy”, Kyiv
Master’s Degree in Civil and Commercial Justice (2014–2020)
I received a master's degree in civil and commercial justice. I would like to tell you more about
the student association in which I was a member. Thanks to us, various interest groups
appeared at the university, including a film club, debates, and regular games of "what, where,
when?"

Additional Education & Certificates
Autodesk Certified Specialist (2019)
Skills
MS Word, MS Office, PowerPoint, OBS Studio, Autodesk 3ds Max, RizomUV, Substance 3D
Painter, Sony Vegas Pro, Multitasking, High Productivity, Fast Typing, Punctuality,
Communication Skills

Languages
English — Upper‑Intermediate
German — Intermediate
Ukrainian — Native
Russian — Fluent
French — Beginner

Personal Qualities
- Strong memory
- Creative thinking
- Responsibility
- Teamwork skills
- Ability to work efficiently at a fast pace