Глорія

Gloria Yurtaeva
OPERATIONS MANAGER
HOUSEKEEPING MANAGER
CLIENT RELATIONS MANAGER
HR MANAGER

SUMMARY

WhatSapp CEO, Cleaning Company — 4 years
[відкрити контакти](див. вище в блоці «контактна інформація») Founded the business from scratch and grew it to
a 35–48% profit margin. Built strong brand
[відкрити контакти](див. вище в блоці «контактна інформація») recognition along with a positive, professional
company image. Skilled in team leadership, quality
Age: 30 control, sales, and client communication. Expert in
managing cleaning operations and ensuring
compliance with ISO and ISSA standards.
LANGUAGE
English – B1 (currently improving to KEY SKILLS
B2)
Spanish – A1 (currently improving to People Management: recruitment, hiring,
A2) onboarding, training, team motivation, quality
control of work performance and service delivery,
conducting briefings and instructions.
LOCATION Sales & Client Relations: client sourcing and
communication, preparing commercial
Ukraine (open to relocation: proposals, negotiation and deal closing,
Spain, Bali, Thailand) improving customer satisfaction, ability to sell
high-value services.
Operations Management: developing checklists
and SOPs, implementing internal service
REFERENCES standards, streamlining processes, handling
Available upon request. complaints, and resolving issues efficiently.

Marketing & Promotion: conducting market
research, developing marketing strategies,
managing brand identity, creating content,
building a positive company image, and
managing social media presence.
Finance & Accounting: managing cash flow,
profitability analysis, budget planning, pricing
strategy, and expense control.
 Gloria Yurtaeva
OPERATIONS MANAGER
HOUSEKEEPING MANAGER
CLIENT RELATIONS MANAGER
HR MANAGER

WORK EXPERIENCE
EDUCATION
Vasyl Stefanyk Precarpathian Founder & CEO
National University, Ivano- NAMO Cleaning Services, Ukraine | 2022 –
Frankivsk | 01.07.2018 2026
Built a strong company reputation, ensured
Specialization: Physical client retention and referrals, consistently
Education, Swimming Coach, exceeded sales KPIs.
Preschool Education Teacher
Administrator
Seven Gym, Kyiv | 2021 – 2022

COURSES SMM / Direct Manager
Oli Baby, Instagram & Pinterest, Kyiv | 2021 –
Marketing Strategy, 2025 – Oksana
2022
Strashevska
Board Business, 2023 – Business
Fitness Coach
Community
Animal Gym, Monster Gym, Ivano-Frankivsk |
Cleaning School, 2023 – Cleaning
2019 – 2021
Business School
Sport Life, Seven Gym, Kyiv | 2021 – 2022
NOM Mined, 2021 – Team Management,
handling negative feedback, basics of
Waiter / Assistant Chef
crisis communication, tools for
Shpindel Restaurant | 2015
implementing service standards and
working with dissatisfied clients, methods
for evaluating current business models
Direct Sales, 2020 – Lyudmyla Kalabuha