Сервіс пошуку роботи №1 в Україні
- Файл
Анастасія
Support manager
Місто проживання:
Харків
Готовий працювати:
Дистанційно, Харків
Контактна інформація
Шукач вказав телефон .
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/16962769/
Завантажений файл
Версія для швидкого
перегляду
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
Anastasiia Soloviova
[відкрити контакти ](див. вище в блоці «контактна інформація») [відкрити контакти ](див. вище в блоці «контактна інформація») Kyiv/Kharkiv
Professional Experience
Freelance WEB/UX/UI Designer 10/2020 – 06/2024
Self-Employed Remote
- Designed and developed responsive websites, interfaces, and digital assets
for diverse clients.
- Created intuitive user experiences (UX) and visually appealing user
interfaces (UI).
- Produced graphics, branding materials, and visual content for online and
print media.
- Collaborated with clients to understand requirements and deliver tailored
design solutions.
Customer Support & UX/UI Designer 04/2018 – 09/2022
VenueScanner Gdańsk, Poland
- Supported customers with bookings, payments, and cancelations via email,
phone, and chat.
- Solved customer issues quickly and provided product information and
recommendations to customers.
- Kept clear records of customer interactions and transactions.
- Shared feedback on user experience and helped improve the platformʼs
design and usability through user testing feedback.
- Stayed updated on products and company updates to provide accurate
information.
Education
University of Information Technology and Management in Rzeszow 09/2014 – 09/2016
Journalism and Graphic Design Rzeszow
Languages
Ukrainian — Native/Bilingual English — Fluent
Polish — Fluent Spanish — Basic
Skills
Prior Customer Service experience
Phone/email communication skills
Ability to handle high volume customer interactions
Problem-solving and decision-making abilities.
Effective time management skills
Ability to multitask and prioritize tasks
Detail-oriented and accurate data entry
xperience with CRM and ticketing systems
Flexible availability including weekends and holidays
Volunteering
Ukraїner 08/2023 – 09/2024
Translator Remote
Translating articles, videos, and other types of content from English and
Ukrainian into Polish for the website and social media.
Interests
Volunteering / Community Reading Exploring different cultures
Involvement through travel
Learning new languages
Learning about Cultures
[
Professional Experience
Freelance WEB/UX/UI Designer 10/2020 – 06/2024
Self-Employed Remote
- Designed and developed responsive websites, interfaces, and digital assets
for diverse clients.
- Created intuitive user experiences (UX) and visually appealing user
interfaces (UI).
- Produced graphics, branding materials, and visual content for online and
print media.
- Collaborated with clients to understand requirements and deliver tailored
design solutions.
Customer Support & UX/UI Designer 04/2018 – 09/2022
VenueScanner Gdańsk, Poland
- Supported customers with bookings, payments, and cancelations via email,
phone, and chat.
- Solved customer issues quickly and provided product information and
recommendations to customers.
- Kept clear records of customer interactions and transactions.
- Shared feedback on user experience and helped improve the platformʼs
design and usability through user testing feedback.
- Stayed updated on products and company updates to provide accurate
information.
Education
University of Information Technology and Management in Rzeszow 09/2014 – 09/2016
Journalism and Graphic Design Rzeszow
Languages
Ukrainian — Native/Bilingual English — Fluent
Polish — Fluent Spanish — Basic
Skills
Prior Customer Service experience
Phone/email communication skills
Ability to handle high volume customer interactions
Problem-solving and decision-making abilities.
Effective time management skills
Ability to multitask and prioritize tasks
Detail-oriented and accurate data entry
xperience with CRM and ticketing systems
Flexible availability including weekends and holidays
Volunteering
Ukraїner 08/2023 – 09/2024
Translator Remote
Translating articles, videos, and other types of content from English and
Ukrainian into Polish for the website and social media.
Interests
Volunteering / Community Reading Exploring different cultures
Involvement through travel
Learning new languages
Learning about Cultures
Схожі кандидати
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WordPress, Opencart-розробник (підтримка сайтів, адміністрування)
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Менеджер підтримки користувачів
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Оператор служби підтримки
20000 грн, Дистанційно
Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/16962769/