Ikenna

IKENNA UCHENNA
Sales Manager|Sales Closer|Business Development
Email:[відкрити контакти](див. вище в блоці «контактна інформація») | Viber: +380 907 147 2317
Telegram @AIKAYYY | WhatsApp: +380 907 147 2317
PROFESSIONAL SUMMARY
Results-driven Sales Manager and Sales Closer with 3+ years of experience across sales, customer service, and client-facing
roles. Experienced in B2C and B2B sales, inbound and warm-lead conversion, consultative selling, needs analysis,
objection handling, negotiation, follow-up, and closing. Proven ability to manage prospects through the full sales cycle, from
initial qualification and discovery through presentation, objection resolution, negotiation, and close. Experienced working with
international customers remotely through phone, email, WhatsApp, Instagram, and video consultations. Strong working knowledge
of CRM systems, sales pipelines, Google Workspace, Microsoft Office, and customer relationship management.

CORE SALES SKILLS
Full-Cycle Sales • Consultative Selling • B2B & B2C Sales • Inbound & Warm Lead Conversion • Lead Qualification • Discovery &
Needs Analysis • Sales Presentations • Objection Handling • Negotiation & Closing • Pipeline Management • Lead Follow-Up •
Upselling & Cross-Selling • Customer Relationship Management • CRM Management • Sales Process Optimization • Client
Retention • Account Management • Remote Sales • International Client Management • Zoho CRM • Google Workspace • Microsoft
Office
PROFESSIONAL EXPERIENCE

STAR WAYS MEDIA — Remote
Sales Manager | March 2026 – Sept 2026
• Managed the full sales cycle for inbound leads, from initial discovery and qualification through proposal, objection handling,
negotiation, and contract close.
• Conducted discovery conversations to understand prospect needs, identify buying motivations, and recommend appropriate
solutions.
• Handled customer objections and negotiated terms while maintaining a consultative and customer-focused approach.
• Managed and followed up with prospects through phone calls, email, and messaging platforms to move opportunities
through the sales funnel.
• Maintained an organized sales pipeline and consistently followed up with prospects to improve conversion opportunities.
• Built strong client relationships throughout the sales process and maintained a professional customer experience.
GURU MUSIC SCHOOL
Sale/Operations Manager
• Conducted consultative sales calls with qualified prospects and guided them through the decision-making process.
• Identified customer goals, needs, concerns, and financial objectives through structured discovery conversations.
• Presented relevant products and services based on individual customer needs.
• Handled objections relating to trust, pricing, risk, product suitability, and customer concerns.
• Used active listening, questioning, and negotiation techniques to build rapport and move qualified prospects toward a
purchasing decision.
Organized tutor schedules and lesson assignments to optimize instructor availability and student bookings.
BRIGHTLY — Remote
Sales Closer | November 2025 – March 2026
• Closed qualified U.S.-based customers through a B2C sales process.
• Managed prospects through the complete sales cycle, including qualification, needs analysis, objection handling, negotiation,
and closing.
• Conducted consultative sales conversations to understand customer needs and position the appropriate offer.
• Handled customer objections in real time while maintaining a professional and customer-focused approach.
• Followed structured sales scripts while adapting communication to individual customer responses and buying motivations. •
Maintained accurate customer records, call notes, and deal stages in Zoho CRM.
• Collaborated with team leads and management to improve sales processes and closing techniques.
WEBSITE BROS DIGITAL AGENCY — Remote
Sales Manager | July 2024 – October 2025
• Managed multiple customer conversations simultaneously across phone, email, and live chat.
• Consulted with prospects regarding digital services and helped customers identify suitable solutions based on their needs.
• Delivered sales presentations and product/service explanations through video calls.
• Handled customer questions and objections to support informed purchasing decisions.

• Collaborated with a six-person team to ensure prospects received timely responses and new customers were successfully
onboarded.
• Maintained a high standard of communication while managing multiple opportunities and customer interactions.
BENIOT DELIVERY SERVICE — Abuja, Nigeria
Sales&CustomerSupportSpecialist | April2022–June2024
• Managed customer inquiries and provided timely support through live chat and other communication channels.
• Built positive customer relationships through active listening, empathy, and solution-focused communication.
• Maintained accurate records of customer interactions to support tracking and follow-up.
• Assisted customers with questions and guided them toward appropriate solutions.
• Supported meetings and discussions focused on career development and topics within the IT business industry.

EDUCATION
KROK University, Kyiv — Master's in Business Administration (MBA) | May 2021
University of Benin, Benin City — Bachelor of Laws (LL.B) | July 2017
TOOLS & TECHNOLOGY
CRM: Zoho CRM, CRM Pipeline Management
Communication: WhatsApp, Email, Phone, Live Chat, Video Calls
Productivity: Microsoft Office, Google Workspace
Sales: Lead Qualification, Pipeline Management, Sales Follow-Up, Discovery Calls, Sales Presentations