Glib

Glib Shelest
Sales manager & call center operator

Enthusiastic sales manager with a solid experience
in providing information on the products, as well as
guiding the customers through the assortment in
order to please the needs and to provide a quality
service. Eager to leverage my skills to contribute to
dynamic and interesting industry of internet
shopping. Detail-oriented and collaborative team
member. Ready to take on new challenges and
continue learning in a fast-paced environment.

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EXPERIENCE
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Internet shop “ALLO”

Sales manager/Client support specialist

March 2023 - February 2024

During this period, I consulted the clients about the
services and the products the shop provided, also I
SKILLS
processed orders and reviews the clients were making at
the time on the website, and my duty also was providing
 Problem-Solving
the customers database management.
 Strong Communication
 Stress resistance Estate company Propart ES
 Quick learner
Customer support manager/Project manager

April 2024 - August 2024

EDUCATION I provided customer support alongside all stages of
Propart ES website development, gathering and
KHARKIV COMPUTER APPLIED
delivering the wishes and the remarks about the work to
COLLEGE
be done. My duty was to manage the calls between the
JUNIOR SOFTWARE ENGINEERING developers team and the members of company, as well as
SPECIALIST (2019-2023) the involvement of investors to maintain the further
website global hosting and proper work. The duty was
KHARKIV NATIONAL UNIVERSITY
also to provide a clear documentation on a job already
OF RADIOELECTRONICS
done to track the progress of the development process.
BACHELOR OF CYBERSECURITY OF
INFORMATION AND COMMUNICATION
(2023-PRESENT DAY)
LANGUAGES Estate company Propart Dubai
Customer support manager/Project manager
 English

 Ukrainian August 2024 - January 2025

After a short delay I was redirected to a Dubai department
of the Propart company, where my duties were the
coordination between clients and IT-department, task
management and deadline control, as well as preparing
reports on completed work and participating in improving
business processes and customer service.