Особисті дані приховані

Artem Lutchenko
Afterhours

Profile
 [відкрити контакти](див. вище в блоці «контактна інформація»)
Self-motivated and detail-oriented specialist with experience in logistics support and dispatch
 [відкрити контакти](див. вище в блоці «контактна інформація») operations. Skilled in handling stressful situations, resolving issues quickly, and ensuring smooth
workflow across all shifts. Known for reliability, initiative, and effective teamwork.
 Kyiv

Employment
Skills
Customer Support January 2019 - June 2023
Stress-resistant and
Cryptocurrencly related website
abletoperform well under
pressure Attracting new customers through advertising messages in social media
Responded to users’ inquiries regarding website features and functionality
Highly self-organized and reliable
Assisted users in resolving technical and navigation issues while using the platform
Strong attention to detail Provided clear and timely communication to ensure customer satisfaction and a positive user

Problem-solving experience

anddecisionmakingunder time
constraints Afterhours June 2023 - October 2024

Multitasking and timemanagement
New Age Express

Customer support Reviewed and verified documents and other information from drivers during loading/unloading

andconflictresolution Communicated throughout the shift with drivers, shippers, receivers, and brokers regarding
loading, unloading, and transit updates
Assisted drivers in resolving issues during transit, such as delays, breakdowns, or overweight
Languages situations
Managed payments for lumpers and other loading/unloading-related expenses
English B1
Prepared shift reports for the next dispatcher
Truck/Trailer types: Sprinter Van, Box truck, DryVan, Reefer, Flatbad, Conestoga.

Dispatcher/Afterhours October 2024 - November 2025

Horizon Hauling Inc.

Contacted owner-operator bases to offer partnership opportunities.
Reached out to brokers with collaboration proposals and completed carrier set-ups when
agreements were reached.
Booked loads for owner-operators and monitored the transportation process (loading, unloading,
and transit).
Provided brokers with timely updates regarding drivers’ locations and load status.
Created end-of-shift reports to ensure smooth handover for the next shift.
Truck Types: Sprinter Van, Cargo Van, Box Truck.

Education

Managment September 2014 - January 2020
Master’s degree in Chernihov National University of Technology