Остап

OSTAP VIRT Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Address: Lviv, Ukraine
CUSTOMER SUPPORT

PROFILE SUMMARY

Customer Support Professional with almost 2 years of experience in remote and retail environments.
Delivered high-quality service via chat and email. Skilled in time management and adaptable communication,
with a focus on enhancing customer experience and operational efficiency

WORK EXPERIENCE
Payment Service Provider | April 2025 — Present
Zionix
Communicated with providers
Monitored financial transactions

Customer Representative Support | July 2024 — March 2025
People for People
Provided quick responses to users in chat as well as via email.
Helped new collegues adapt more quickly.
Collaborated with colleagues to deliver higher-quality support.
Seller consultant | December 2023 — May 2024
Egersund Seafood, Lviv
Gained thorough knowledge of store policies and procedures.
Applied company guidelines effectively to enhance the customer experience.
Part-time job

EDUCATION
Secondary school
Lyceum of Vasyl Symonenko
1 Sep 2012 – 1 Jun 2023

Higher education institution
Cybersecurity, Lviv Polytechnic National University
1 Sep 2023 – Current

SKILLS / HOBBIES / LANGUAGES

Effective Time Management Skiing Ukrainian - Native
Fast Learner Football English - B2
Teamwork German - A2
Adaptability
Communication