Особисті дані приховані

ALIONA SHESTOPALOVA
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY

Client-focused professional with a strong background in interpreting and corporate training. Known for clear
communication, negotiation skills, and the ability to build trust while delivering effective, solution-driven
experiences.

EXPERIENCE
Translator, Interpreter, Supervisor, MYR Social Organization. Aug 2015 — Dec 2016, Kharkiv
 Provided interpretation and translation for meetings, presentations, and organizational materials
 Facilitated clear communication between members and external partners from different linguistic
backgrounds
 Supervised and mentored new members, delivering training on interpretation standards,
organizational procedures, and ethical practices
 Coordinated and oversaw translation and interpretation activities to ensure accuracy, consistency,
and timeliness
 Supported organizational events by interpreting discussions, workshops, and presentations

Interpreter, Vita Nova IVF Clinic ………………………………. Feb 2021 — Jan 2022, Kharkiv
 Provided interpretation, support, and guidance to clients throughout their parenthood journey
 Maintained regular communication via email, messengers, and Zoom calls
 Assisted with all organizational matters, ensuring clients felt safe, comfortable, and informed at every
stage
 Organized hospital discharges and provided on-site interpretation at maternity wards
 Interpreted negotiations
 Acted as a liaison between clients and medical/legal professionals
 Ensured a high level of emotional support, comfort, and trust throughout the process
 Managed sensitive situations with care, professionalism, and empathy

Corporate Etiquette Trainer / English Teacher,
Grid Dynamics International Technology Company……..……………….. Jan 2022 — Sep 2025, Lviv

 Designed and delivered a comprehensive corporate communication course focused on client
interaction, diplomatic language, and professional behavior
 Trained employees in business etiquette, including polite and respectful communication, emotional
intelligence, active listening, and giving/receiving constructive feedback
 Taught corporate correspondence techniques, including email writing and clear messaging in
professional contexts
 Conducted English language classes tailored to various proficiency levels
 Assessed participants’ English skills and soft skills through interviews
 Provided individual feedback to participants with personalized development plans
  Helped employees enhance their confidence and effectiveness in client-facing communication
 Maintained a focus on professional growth, communication clarity, and cross-cultural sensitivity in
all trainings

EDUCATION

V. N. Karazin Kharkiv National University ………………………2018 — 2021 Master's degree,
Foreign Languages and Literatures
V. N. Karazin Kharkiv National University ………….…………...2014 — 2018 Bachelor's degree,
International Law
Cambridge English (University of Cambridge) …………………………………………2023 — 2024
CELTA, Certificate in English Language Teaching to Adults

SKILLS

English (C1) ………………………………………………………………………
Highly responsible and reliable …………………………………………………..
Attentive to both people and detail ……………………………………………….
Proactive and always ready to help …………………………………………….
Empathetic and client-focused …………………………………………………...
Strong interpersonal and communication skills ………………………………….
Fast learner, open to new knowledge and feedback………………………………

HOBBIES AND INTEREST
DIY (jewelry making), cooking, reading