Олександр

OLEKSANDR
Customer-focused professional with around 4 years of experience in customer and
VIP support, including more than 2 years working with high-value users in the
iGaming industry. Strong communication and problem-solving skills, detail-oriented
MARHASINSKI and adaptable, with experience in fast-paced international environments.

EXPERIENCE
CONTACT Customer support representative 2020 – 2022
Software / IT Company
@bbkxdf Handled technical inquiries from users related to computers, tablets,
[відкрити контакти](див. вище в блоці «контактна інформація») smartphones, and other digital devices
Provided end-to-end support for software, hardware, and system-
Ukraine / Open to Remote
related issues
Processed requests through CRM ticketing systems, including
SKILLS Zendesk, live chat, and phone calls
Communicated with native English-speaking users via phone and
Customer-centric mindset & service written channels
excellence Diagnosed issues, identified root causes, and delivered clear, user-
Strong problem-solving and analytical friendly solutions
thinking Documented cases and resolutions to ensure knowledge sharing and
Clear communication with technical process improvement
and non-technical users
VIP Customer Support Specialist 2023 – 2025
Ability to work with high-value and
iGaming Platform
demanding clients
Cross-functional collaboration in fast- Provided high-priority support to VIP customers via live chat, tickets,

paced environments and messengers

Attention to detail and process- Ensured fast response times and efficient resolution of customer

oriented approach requests
Acted as a key liaison between VIP Managers, Technical, and Finance
teams
EDUCATION
Escalated and followed up on complex issues to guarantee timely
2018- 2020 resolution
Maintained a high level of customer satisfaction and loyalty
King Danylo University, Ivano-
Frankivsk, Ukraine VIP Manager 2025 – 2025
iGaming Platform
Bachelor’s Degree in Software
Engineering Managed a database of VIP and high-value users, maintaining
accurate records in CRM systems

LANGUAGE Handled customer communication via live chat, messengers, and
internal CRM tools
Developed and coordinated personalized promotions and offers for
English B2
VIP users
Ukrainian Fluent Analyzed user activity, preferences, and behavior to improve
engagement and retention
Polish A2
Ensured a premium customer experience and effective resolution of
issues