Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/17225260/

Досвід роботи

Business Assistant | Operations & Executive Support

з 01.2025 по 01.2026 (1 рік)
Smith Financial Service, Remote (Consulting, accounting and auditing)

Supported business operations and management with administration, client communication, task coordination, research, documentation, and day-to-day follow-through.

* Coordinated 50+ business and administrative tasks monthly, tracking priorities, deadlines, dependencies, and follow-ups through completion.
* Supported management with scheduling, meetings, correspondence, research, documentation, and day-to-day business coordination.
* Served as a communication link between management, clients, team members, vendors, and external partners.
* Researched suppliers, services, tools, business opportunities, and solutions and presented relevant options to support decision-making.
* Prepared and maintained reports, spreadsheets, trackers, presentations, and business documents.
* Managed CRM records and customer information, ensuring data remained accurate, organized, and up to date.
* Followed up on outstanding client requests, invoices, documents, approvals, and operational tasks to prevent delays.
* Coordinated projects and recurring workflows using Notion, Trello, Asana, ClickUp, Google Workspace, Microsoft Office, and Slack.
* Supported customer and client operations by responding to inquiries, resolving routine issues, and escalating matters requiring management attention.
* Assisted with invoice administration, payment follow-ups, reconciliation, and financial documentation using Xero and QuickBooks Online.
* Identified repetitive or disorganized processes and introduced clearer trackers, checklists, and documentation to improve visibility.
* Prepared concise updates for management on completed tasks, pending items, and issues requiring attention.
* Worked independently in a fully remote environment, taking ownership of assigned responsibilities rather than waiting for step-by-step instructions.
* Handled confidential business information with discretion and maintained professional communication with internal and external stakeholders.

Executive assistant

з 09.2024 по 08.2026 (2 роки)
Freelancing, Remote (IT)

Supported the founder and leadership team with executive administration, scheduling, communication, research, and coordination across a fast-moving remote environment.

* Managed 2,000+ calendar events over the course of the role, coordinating meetings, appointments, recurring commitments, and schedule changes across different time zones.
* Managed executive inboxes and correspondence, identifying priorities, organizing follow-ups, and ensuring important requests did not get overlooked.
* Coordinated meetings from scheduling through follow-up, including invitations, agendas, notes, action items, and reminders.
* Researched and coordinated travel arrangements, including flights, accommodation, transportation, itineraries, and supporting information.
* Maintained confidential executive and company information with discretion.
* Coordinated communication between leadership, clients, partners, vendors, and internal teams.
* Tracked outstanding tasks and commitments, following up proactively rather than waiting for deadlines to become urgent.
* Researched business and personal requests and presented practical options with the relevant information needed to make a decision.
* Prepared documents, presentations, spreadsheets, reports, and other materials for management.
* Used Google Workspace, Microsoft Office, Slack, Notion, Trello, Asana, and ClickUp to organize executive workflows.
* Helped reduce administrative workload for leadership by taking ownership of recurring coordination and follow-up activities.

Personal assistant

з 01.2022 по 06.2024 (2 роки 6 місяців)
SOS Creativity, Remote (Marketing, advertising, and PR)

Provided personal and organizational support designed to make everyday responsibilities easier to manage, from appointments and travel to research, reservations, purchases, and documentation.

* Coordinated 20+ appointments, reservations, and personal requests each month, ensuring details were confirmed and schedules remained organized.
* Planned and coordinated travel arrangements, researching suitable flights, accommodation, transportation, restaurants, activities, and itineraries.
* Managed appointment scheduling, reminders, confirmations, and follow-ups with service providers.
* Researched products, services, restaurants, venues, and providers based on specific preferences, budget, location, and timing.
* Assisted with gift research and purchasing for different occasions, taking preferences and delivery timelines into consideration.
* Organized personal and business documents using structured digital filing systems for quick retrieval.
* Maintained trackers for appointments, bookings, payments, deadlines, and outstanding requests.
* Communicated with vendors, service providers, businesses, and other third parties to resolve requests from start to finish.
* Protected confidential personal and business information while handling sensitive requests.
* Anticipated follow-up needs and kept tasks moving without requiring repeated instructions.
* Used Google Calendar, Google Drive, Gmail, Google Sheets, Microsoft Office, Notion, Slack, and task-management platforms to maintain organization.
* Took ownership of requests from the initial instruction through completion, providing concise updates when input or approval was required.

Assistant Manager

з 02.2021 по 04.2026 (5 років 3 місяці)
Romark Company, Remote (Transportation and logistics)

Supported day-to-day operations by coordinating people, customer requests, workflows, and priorities while helping management maintain visibility across ongoing activities.

* Coordinated daily activities across 30-member team, ensuring tasks were assigned, tracked, and followed through to completion.
* Managed and followed up on 50+ customer and operational requests monthly, ensuring issues were addressed within expected timelines.
* Monitored team performance, workload, deadlines, and outstanding tasks and escalated issues requiring management attention.
* Maintained customer communication across multiple channels, ensuring questions, complaints, and requests received timely responses.
* Used CRM and support platforms to track customer interactions, ticket status, priorities, and resolutions.
* Created and maintained operational trackers and reports to give management a clear view of progress and outstanding work.
* Helped improve internal workflows by identifying bottlenecks and introducing clearer processes for task ownership and follow-up.
* Coordinated between management, customers, team members, and external contacts to keep projects and daily operations moving.
* Supported onboarding, task allocation, documentation, and day-to-day team coordination.
* Maintained accurate records and ensured important information was documented and accessible.
* Helped maintain a 95%+ customer satisfaction rate through timely communication, structured follow-up, and effective issue resolution.
* Worked independently in a remote environment, making day-to-day decisions while escalating matters that required management approval.

Administrative Assistant

з 03.2019 по 02.2022 (3 роки)
Marion Tech, Remote (Retail)

Supported daily business administration by keeping records accurate, communication organized, and operational tasks moving without unnecessary delays.

* Processed and organized 150+ invoices and financial documents, maintaining accurate records and supporting timely payment and reconciliation processes.
* Managed administrative records, spreadsheets, forms, reports, and digital documentation across multiple workflows.
* Maintained CRM and customer information, ensuring records were updated accurately and consistently.
* Coordinated calendars, meetings, appointments, and internal communications for distributed teams.
* Prepared and updated reports, trackers, spreadsheets, and documentation used for day-to-day decision-making.
* Monitored incoming requests and assigned priorities based on urgency, deadlines, and business impact.
* Followed up with clients, vendors, and team members to obtain missing information and keep processes moving.
* Supported accounts receivable and payable activities, including invoice management, payment follow-ups, and transaction documentation.
* Used Google Sheets, Excel, Google Docs, Microsoft Office, HubSpot, Zendesk, Xero, QuickBooks, and Slack to manage administrative workflows.
* Identified repetitive administrative tasks and introduced more organized tracking systems to improve visibility and reduce missed follow-ups.
* Maintained high attention to detail while handling multiple priorities simultaneously in a fully remote environment.

Додаткова освіта та сертифікати

Executive Assistant | Remote Pro Academy

6 months

Customer Communication and Retention

3 months

Virtual Assistant | Empower Her Remotely

6 months

Знання і навички

• Executive assistant
• Personal Assistant
• Administrative Support
• Executive Support
• Administrative Management
• Office administration
• Business Administration
• Operational management
• Business Operations
• Task management
• Project coordination
• Team Coordination
• Calendar Management
• Schedule Management
• Appointment Scheduling
• Meeting Coordination
• Travel Coordination
• Travel Planning
• Inbox Management
• Email Management
• Correspondence Management
• Documentation management
• File Management
• Administrative Coordination
• Workflow Management
• Priority Management
• Online research
• Online store management
• Ability to work in multitasking mode
• Attentiveness
• Confidentiality
• Time management
• Adaptability
• Management of CRM
• Google Workspace
• Google Docs
• Google Sheets
• MS Excel
• MS Word
• MS Outlook
• Asana
• Notion
• Trello
• QuickBooks
• Xero
• HubSpot
• Zendesk
• Remote support
• Customer orientation
• Communicability

Знання мов

Англійська — вільно

Додаткова інформація

Remote | English-speaking | Available to start immediately

I help founders, executives, and growing teams stay organized, keep priorities moving, and get things done without constant supervision.

With 4+ years of experience across Executive Assistance, Personal Assistance, Administration, Operations, and Customer Support, I’m comfortable taking ownership of tasks from the initial request through completion.

Key strengths:

* Managed 2,000+ calendar events and complex schedules across remote teams and time zones.
* Processed 150+ invoices and supported bookkeeping, reconciliation, and payment administration.
* Maintained 95%+ customer satisfaction through timely communication, follow-up, and issue resolution.
* Experienced in executive and personal support, travel coordination, appointments, research, documentation, CRM, customer communication, and operational coordination.
* Comfortable working independently, prioritizing competing requests, solving problems, and keeping deadlines under control.
* Strong working knowledge of Google Workspace, Microsoft Office, Excel, Slack, Notion, Trello, Asana, ClickUp, HubSpot, Zendesk, Xero, and QuickBooks Online.

What you can expect from me: clear communication, strong follow-through, attention to detail, discretion, and someone who doesn’t need to be reminded twice about the same task.

I am interested exclusively in remote opportunities and am open to working with international teams and companies

Available for immediate start