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Arkadiia

Customer service manager

Розглядає посади:
Customer service manager, Recruiter, Logistic recruiter, HR-керівник, Client Support Specialist, Data Entry Operator, Бізнес-тренер, Менеджер з продажу, Водій, Трафік-менеджер
Місто проживання:
Інші країни
Готовий працювати:
Дистанційно

Контактна інформація

Шукач вказав телефон та ел. пошту.

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.

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Arkadiia Kucherenko
Ruckhold Road, Leyton, E10 5NP, UK | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn | github.com/arkadiiak
Right to work in the UK | Available: two weeks' notice

PROFESSIONAL SUMMARY
Detail-oriented operations and HR professional transitioning into a Finance Analyst role, with hands-on experience in payroll processing, KPI reporting, budget
tracking, and data-driven record management. Proficient in Microsoft Excel (certified) including data analysis, formulas, and reporting. Demonstrated ability to handle
numerical data accurately across fast-paced environments. Completed HR Analytics and AI for HR courses Seeking a junior finance or data analyst position where
analytical skills and structured operational background can add immediate value.

EXPERIENCE
Salon Operations Manager Jul 2025 – Present |SoShell Beauty Salon – London, UK

• Managed financial inputs including payroll calculations, staff hours, bonuses, and operational budget adjustments for a team of 20+ employees.
• Tracked and reported KPIs across service quality, staff attendance, and productivity — presenting findings to ownership to support business decisions.
• Oversaw inventory procurement and supplier cost management, maintaining accurate spend records and purchase logs.
• Administered cash handling reports, daily reconciliation, and financial record-keeping for salon operations.
• Coordinated operational scheduling and workflow adherence across departments.

Supervisor Assistant Jul 2024 – Apr 2025 |Pret a Manger – London, UK

• Supported operational and administrative tasks in a structured retail environment with high transaction volume.
• Maintained accurate internal records including shift logs, attendance data, and team performance notes.
• Assisted with onboarding documentation and compliance with company procedures.
• Monitored stock levels and flagged discrepancies in inventory to management.

HR Coordinator Assistant Sep 2023 – Jun 2024 | Szerbud Real Estate Development – Rzeszów, Poland

Human Resources Assistant Sep 2022 – Sep 2023

• Supported end-to-end HR and administrative operations across ongoing construction and development projects.
• Maintained employee records, contracts, absence tracking, and holiday logs with full compliance to internal data procedures.
• Coordinated interview scheduling, candidate communications, and structured onboarding documentation for new hires.
• Assisted with benefits administration and produced regular summary reports for HR and senior management.
• Translated internal documentation (Polish–English) including contracts and housing agreements.

PORTFOLIO — EXCEL & OPERATIONAL PROJECTS
Live projects: github.com/arkadiiak
• Data analysis projects using Microsoft Excel, including formulas, pivot tables, charts, and structured reporting;
• Payroll and finance models processing £22,500+ per period across 27 staff and 4 departments;
• Revenue forecasting tracker monitoring performance against £90K monthly target.
• Operational dashboards covering KPI tracking, staff scheduling, CRM, and supplier management;

EDUCATION
Bachelor of Arts: English Philology |University of IT and Management – Rzeszów, Poland
Degree awarded.

CERTIFICATIONS
• Human Resources Analytics – Coursera (2024): HR data analysis, workforce planning, retention metrics, and performance measurement using data-driven
approaches;

• Artificial Intelligence for HR – Great Learning (2024): AI tools for candidate screening, employee engagement, and HR process optimisation;

• HR Foundations: Core Human Resources – LinkedIn Learning (2024): Recruitment support, onboarding processes, employee records, and HR policies;

• Microsoft Excel for Project Management – LinkedIn Learning (2024): Data analysis, formulas, charts, pivot tables, and professional reporting;

• Introduction to Data Analysis using Microsoft Excel – Coursera (2024): Business data organisation, templates, tables, and applied analytics;

SKILLS
Languages: English (C1) · Ukrainian (Native) · Russian (Advanced) · Polish (B2) · German (B1)
Finance & Data: Payroll modelling · Revenue forecasting · KPI tracking · Budget monitoring · Data entry & reporting
Spreadsheets: Microsoft Excel (advanced) · Google Sheets · Pivot tables · Formulas · Charts · Dashboard building
Systems: Zenoti · Altegio · Stripe · Microsoft Office Suite · Google Workspace · CRM (Notion, Trello)
HR & Admin: Employee records · Onboarding · Interview scheduling · Absence & holiday tracking · Document control
Attributes: Analytical mindset · Attention to detail · Confidentiality · Time management · Multitasking , Team Collaboration

References available upon request.

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