Tamara

TAMARA AYEMIEYE
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)
Kragujevac,Serbia{Remote Ready}

SUMMARY
Strategic operations expert with 5+ years in customer support, sales, and project coordination.
With experience managing global communications and optimizing AI-driven workflows & CRMs.
Proven track record in boosting efficiency, sales, and customer satisfaction through proactive project
management.

WORK EXPERIENCE
Customer Support & Sales Lead | Share (Spa & Wellness) | Remote Jan 2024 - Present
Managed full customer lifecycle & multi-channel communication and Implemented feedback system →
20% faster response time. Served as primary contact for first-contact resolution. and drove upsells
and service revenue growth.

Virtual Assistant & Project Operations Manager | Golden Gate Inc Remote Nov 2022 - Dec 2023
Provided dedicated executive and operational support to a business owner, managing scheduling,
priorities, and daily workflow.
Coordinated project timelines.Drafted professional emails, proposals, and business communications.
Maintained task tracking systems to ensure deadlines and deliverables were met consistently.

Technical Dispatcher & Customer Representative | Master Appliance | Remote Jan 2022-Nov 2022
Managed inbound service requests, prioritized urgent cases, and scheduled technicians
efficiently.
Maintained accurate service documentation and customer records in internal systems.
Assisted customers in selecting appropriate service solutions, supporting upselling
efforts.Communicated between technicians and clients to ensure smooth service delivery.
Sales & Customer Relations Manager Jan 2021- Dec 2021
Insurance Supermarket(Remote)
Cultivated customer relationships, enhancing retention through regular follow-ups and personalized
interactions.
Boosted sales performance by monitoring leads and ensuring CRM data accuracy.
Aided in achieving team sales goals by pinpointing customer needs and suggesting appropriate insurance products.

Recruiter May 2020- Jan 2021
Unicorn Freight Solutions (Remote)
Managed recruitment: sourcing, screening, interviewing, and onboarding.
Coordinated interviews with hiring managers and candidates.
Streamlined recruitment workflow for quicker hiring decisions.

EDUCATION
• University of Kragujevac, Serbia | 2023 – 2026
• Vinnitsya National Medical University, Ukraine | 2019 – 2023

SKILLS
Global Communication: Fluent English, basic Ukrainian
AI & Productivity: ChatGPT, Claude, Midjourney, Canva, Gemini,Microsoft Office
Suite,Calendar Management Systems
VA & Project Management: Google Workspace, MS Office, Trello, Asana,KPI
Tracking,Automation
CRM & Support Stack: Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Slack
Sales & Operations: Lead generation, pipeline management, billing accuracy, recruitment