Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/17424669/

Досвід роботи

Customer Service/ Sales manager

з 03.2026 по нині (8 місяців)
AB Beauty services LLC, Remote (Beauty, fitness, sports)

- Lead/CRM management: handling leads, reviewing conversations, identifying where prospects drop off, and improving the booking funnel.

- Sales & conversion: following up with prospects, overcoming objections, preserving promotions, and converting inquiries into appointments.

- Client support: answering service/pricing questions, clarifying policies, handling cancellations/rescheduling, and resolving confusion.

- Appointment coordination: booking clients with technicians/injectors, confirming appointments, collecting deposits, and managing schedule changes.

- Client communication: communicating by SMS/calls and tailoring messages for different clients/languages.

- Process improvement: looking at CRM conversations and bookings to identify ways to improve the overall client journey.

Customer Service Specialist

з 01.2023 по 02.2026 (3 роки 2 місяці)
ECOLION HOUSING LTD, Remote (Real estate)

- Triage and respond to complex inquiries from clients and clinicians, ensuring all tickets are resolved within strict SLA Management guidelines.
- Performed technical troubleshooting for platform issues and utilized de-escalation strategies to boost customer satisfaction by 50%.
- Developed and implemented new triage protocols which resulted in a 35% improvement in first-call resolution rates and operational efficiency.
- Vet and escalate critical system bugs to cross-functional teams using JIRA, ensuring information databases remained accurate for real estate operations.

Пауза в карʼєрі

з 02.2022 по 12.2022 (11 місяців)
Робота над власним проєктом

Customer Service/ Sales manager

з 01.2020 по 01.2022 (2 роки)
VIONIX LLC., Remote (Wholesale, distribution, imports, and exports)

• Facilitated client/pharmacy support interactions for dealership partners, focusing on de-escalation and long-term relationship management.
• Managed a rapid influx of support tickets and calls, triaging leads and performing technical troubleshooting to convert prospects into active accounts.
• Coordinated cross-functional collaboration to organize contractual documents and ensure adherence to service level agreements.
• Spearheaded new customer support procedures to scale operations, focusing on rapid response times and technical accuracy.

Secretary

з 01.2019 по 01.2020 (1 рік)
MCLAUREN ENTERPRISES, Remote (Auto business and auto service)

• Triaged and scheduled high-priority meetings and travel logistics, ensuring zero-gap coordination for senior leadership and cross-functional partners.
• Vetted industry trends and conducted operational research to support technical troubleshooting and reporting for executive decision-making.

Освіта

University of Nigeria

Business Administration and Management, Kyiv
Вища, з 2020 по 2024 (4 роки)

Додаткова освіта та сертифікати

Personal Banker Job Simulation

few weeks

Client Service Delivery Job Simulation

few weeks

Customer Service Job Simulation

few weeks

Client Service Job Simulation

few weeks

Знання і навички

• 3D scanning
• Technical Troubleshooting
• Tic
• Zendesk
• JIRA
• Lead Conversion
• Stakeholder Management
• Fluent in English (C1)

Знання мов

Англійська — просунутий

Додаткова інформація

KEY ACHIEVEMENTS & RECOGNITION

- Gold Manager Award: Earned the Gold Manager accolade within the first three months of joining my current organization and have maintained this recognition consecutively to date, demonstrating sustained excellence and consistent high performance.
- Best Staff of the Year: Recognized as Best Staff of the Year in my previous role in acknowledgment of my outstanding performance, dedication, and contribution to the organization.

In addition to these achievements, I enjoy understanding how systems work; whether it's people, technology, or everyday life. This helps me stay composed in situations that would normally overwhelm others.