Андрій

ADDRESS EMAIL
Lviv, Ukraine [відкрити контакти](див. вище в блоці «контактна інформація»)

andrii
melnychuk
JUNIOR CUSTOMER SUPPORT
REPRESENTATIVE, CLIENT RELATIONSHIP
MANAGER, CHAT SUPPORT MANAGER

EDUCATION ABOUT ME
(2024 - 2026)
Enthusiastic Junior Customer Support Representative eager to start a
ONLINE COURSES & SELF-
career in IT support. Transitioning from customer-facing roles with
STUDY (YOUTUBE & FREE
strong communication skills and a genuine passion for helping
RESOURCES)
people. Solid B2 English for confident chat, email, and voice
interactions. E Ready to learn fast, handle any shift, and grow in a
dynamic tech team.

LANGUAGE
English - B2
Ukrainian - native

WORK EXPERIENCE

VOLUNTEER CUSTOMER SUPPORT CONTRIBUTOR (2024 - 2025)
Provided real-time assistance in English via chat and email to
SKILLS
users in various online communities
Resolved common issues, escalated complex cases, and
Customer Support Tools: Zendesk,
maintained positive interactions
Help Scout, Jira Service
Handled multiple inquiries simultaneously, improving response
Management
times and user satisfaction
Other: Basic Troubleshooting, Ticket
Management, CRM Basics CUSTOMER SERVICE EXPERIENCE (2025 JUN - 2025 OCT)
Empathy & Active Listening, Conflict Delivered high-quality service to diverse customers in fast-paced
De-escalation, Multitasking, Fast environments
Learner, Attention to Detail Resolved complaints calmly, upsold products/services, and
Communication Platforms: Slack, achieved positive feedback
Managed cash operations, inventory checks, and team
Discord, Telegram, Google
coordination during peak hours
Workspace, Microsoft 365