Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/17539704/?puid=363203

Досвід роботи

Customer support representative

з 02.2022 по 03.2024 (2 роки 2 місяці)
Rainier Transportation Inc, Remote (Transportation and logistics)

• Provided step by step guidance to customers on services and processes, answering questions via
phone and email while resolving complaints and guiding users through documentation requirements.
• Handled difficult or technical issues independently in 85% of cases, escalating only when required to
higher level operations or safety teams then followed up to ensure customer satisfaction.
• Dealt with frustrated customers calmly, turning 94% of upset interactions into positive resolutions
through focused listening and solution oriented communication.
• Tracked response time, resolution time and customer satisfaction scores daily, consistently achieving
first contact resolution on 91% of inquiries and zero compliance related complaints.
• Quickly absorbed new policy and product updates, applying them effectively to client interactions
while sharing knowledge with teammates to improve team-wide service delivery.

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• Educability
• Organization of internal transport
• Concentration
• User Bitrix24
• Conducting negotiations
• Pipeline management
• Candidate screening
• Driver retention
• Kommo CRM
• Task management