Nataliia

Butysh Nataliia Experience

Contact AI Specialist & Video Editor | Freelance
[відкрити контакти](див. вище в блоці «контактна інформація»)
Jan 2025 – Present
[відкрити контакти](див. вище в блоці «контактна інформація»)

Kryvyi Rih, Ukraine, 50000 • Creating high-quality video content for YouTube (True
Crime niche) using AI tools for scriptwriting, voiceover
(11labs), and visuals.
PROFESSIONAL SUMMARY • Designing graphics and user interfaces in Figma.
• Setting up automated AI chatbots via Zapier for e-
commerce (Instagram stores).

Customer Support Representative | Uniwell
Skills
2023 – 2025

Technical Skills:
• Resolved technical issues and inquiries via live chat
• Support Tools: Intercom
with a focus on conflict resolution.
(Current), Zendesk, Slack, Notion.
• AI & Automation: Zapier • Developed chat communication strategies to boost
(Chatbot setup), ChatGPT, AI customer engagement.
Content Tools (11labs, Heygen, • Created Help Center materials and conducted
Suno). training workshops for the team.
• Video & Design: DaVinci Resolve • Supported business process automation and
(4K Editing), Figma, Screen customer retention tasks.
Recording/Tutorials.
• Support Operations: Ticket
Management, Onboarding, QA Cabin Crew | Oman Air
Testing, Knowledge Base
creation. 2019 – 2020
• Communication: Fluent English
(C1), Professional Writing, Remote • Ensured passenger safety and delivered premium
Collaboration. service in a high-pressure, international
environment.
• Languages: English, German • Collaborated with multicultural teams to achieve
(Professional), Ukrainian (Native). operational excellence.
• Soft Skills: Conflict resolution,
cross-cultural communication,
English Teacher | Planeta Ditei
active listening.

2018 – 2019

• Developed engaging educational programs and
interactive lessons for students.
Education
Sales Manager | Koderline (IT Services)

Bachelor of Philology. English and German 2017 – 2018
language
Kryvyi Rih State Pedagogical University • Managed client relationships and provided tailored IT
solutions.
Specialized in linguistics, translation, • Increased customer retentioin through personalized
and cross-cultural communication follow-up strategies.
• Earned "Professional" certification in
September 2013 - July 2018 BAS/1C:Enterprise.