Марія

Mariia Kadykalo
DATE OF BIRTH:
29.08.2003 (20 Y.O)

Are you in search of a candidate who brings more than just qualifications to
the table? Look no further. In the realm of customer support, I come armed
with a robust reservoir of experience and a fervent dedication. My journey in
this domain has been driven by a deep-seated motivation to engage with
people, tackle their queries, and ensure their satisfaction. What draws me
particularly to Customer Support is the dynamic interplay it offers—the
challenge of problem-solving, the opportunity to shine with positivity even
amidst adversity. I thrive in the art of not just resolving concerns but also in
cultivating a buoyant atmosphere, where complaints are met with poise and
professionalism. My forte lies in not just addressing issues but in proactively
promoting the company and its offerings, effectively becoming a beacon for
customer attraction.

WORK EXPERIANCE
PERSONAL FEATURES May 2024 - November 2025
WOW24-7.io
I am a responsible, goal-oriented and hard-
working specialist with international Provided comprehensive support and guidance to both new and
experience in sales, customer support, digital existing customers across all stages of communication.
marketing and creative work. Managed and responded to customer emails in a timely manner in
My background combines practical sales accordance with established SLAs.
experience. Handled customer complaints and inquiries, ensuring a high level of
satisfaction and positive resolution.
I managed communication with clients
Investigated and resolved complex issues reported to customer service.
through email, chat and social media,
Communicated information on promotions, products, and services to
ensured fast and polite responses, processed enhance customer experience and engagement.
orders, resolved customer issues and Redirected calls when necessary and collaborated with supervisors to
maintained a high level of satisfaction. I address outstanding matters.
successfully conducted online sales, Accurately verified customer information and updated internal
provided personalized product databases as required.
recommendations, increased engagement Maintained organized and detailed records of customer data and
reported cases.
and supported repeat clients. I also worked
Communicated efficiently with colleagues and management to support
with CRM systems, tracked customer activity
smooth workflow.
and collaborated closely with marketing to Demonstrated a proactive, self-motivated approach in daily tasks and
improve communication and customer problem-solving.
experience. Developed targeted sales campaigns and conducted outbound calls
to potential clients.
SKILLS EDUCATION
Working with English speakers, as I have studied abroad (Canada, Vancouver).
Punctuality, politeness, perseverance. Classical gymnasium of Lviv Target Idol
Excellent communication skills
2013-2020
Target course, sales on the
Creative thinking
Internet and creation of a
Teamwork
Proficiency in oral and written communication.
Bodwell high scholl personal brand, its
Listening Skills Vancouver promotion
Self-Control
Positive Attitude Lviv National University of TETYANA LUTSYK SCHOOL OF
Problem-solving
Adaptability
Lviv (Faculty of law) COSMETOLOGY
Work Ethic Certificate from the course
Degree of education:
"Basic Cosmetology"
CONTACT -Master The basic course consisted of
Phone.: [відкрити контакти](див. вище в блоці «контактна інформація») Language School at a powerful theoretical part
Mail: [відкрити контакти](див. вище в блоці «контактна інформація») (anatomy, dermatology,
"Girne American cosmetology) and practice of
Instagram: @m.kadykalo
University" Cyprus practical skills.