Вікторія

VIKTORIIA BEREZINA
Ho Chi Minh, Vietnam | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») (Telegram)

CUSTOMER SUPPORT REPRESENTATIVE
Customer Support Specialist with 6+ years in IT and mobile app support, experienced in troubleshooting, billing, and user
experience optimization. Known for clear communication, empathy, and problem-solving. Fluent in English and Ukrainian
with global team experience.

WORK EXPERIENCE

Gismart (Remote) | Customer Support Agent March 2025 – December 2025
Provide multi-channel user support, resolving technical, billing, and subscription issues.
Collaborate with product and QA teams to report bugs, enhance documentation, and maintain high CSAT scores.

Ekreative (Remote) | Customer Support Representative February 2024 – February 2025

Assisted parents in managing the Kidslox parental control app, resolving device and account issues.
Partnered with developers to improve app performance and create user-friendly self-service materials.

Evoplay (Remote) | Customer Service Associate May 2020 – November 2022

Managed high-volume customer inquiries across chat, email, and phone channels.
Resolved account, payment, and policy issues while ensuring professional, empathetic communication.

TECHNICAL SKILLS SOFT SKILLS
Zendesk Empathy
Freshdesk Adaptability
Intercom Problem Solving
HubSpot Effective Communication
JIRA Multitasking
Google Workspace Collaboration
CRM Systems

EDUCATION

B.A. English Philology and General Literature |
Drahomanov National Pedagogical University Sept 2017 – June 2021

Focused on advanced English linguistics, communication, and translation studies
Developed strong analytical and writing skills applicable to global communication

High School Diploma |Kostyantynivka Secondary School No.113 Sept 2006 – June 2017

ADDITIONAL INFORMATION

Languages: English (Fluent), Ukrainian Work Setup: Fully remote, experienced in
(Native) international collaboration