Oluwatomisin

Oluwatomisin
Tugbiyele
NIŠ, SERBIA (OPEN TO REMOTE WORK)/
CUSTOMER SUCCESS

Executive Summary Career History

Customer-focused professional with Sales Associate & Customer Delivery Coordinator – DEFIX Stores
experience in customer (2021–2022)
communication, sales support, and
• Assisted customers with clothing selections and recommendations.
digital community management.
• Built positive customer relationships through professional service.
Proven ability to build relationships
• Coordinated customer orders and organized deliveries.
with customers, resolve inquiries
• Provided updates on product availability and delivery timelines.
efficiently, and create positive user
• Addressed customer questions to ensure smooth purchasing experiences.
experiences across both online and in-
person environments. Combines strong
communication skills with analytical Social Media & Customer Engagement Volunteer – Light Tribe
thinking developed through advanced (Remote, Jun 2020–2021)
academic training. • Managed social media accounts and responded to customer inquiries.
• Communicated with customers regarding products and orders.
• Created promotional content to increase engagement.
Achievements • Monitored feedback to improve customer experience.

Independent Writer & Digital Content Creator
Final-year medical student at the Remote | 2023–Present
University of Niš with a strong record of
leadership and excellence. Graduated • Produce engaging written content for digital audiences.
as Best Graduating Student and served • Communicate ideas clearly across online platforms.
as Head Girl at STEE High School. • Interact with audiences and maintain positive online engagement
Experienced in customer engagement,
sales, and digital community Babysitter / Childcare Provider
management through roles with DEFIX Niš, Serbia | 2024 – Present
Stores and Light Tribe, combining
strong communication, leadership, and • Provide reliable childcare, ensuring safety and daily routines.
• Communicate effectively with parents and manage tasks independently.
problem-solving skills.
• Demonstrate patience, problem-solving, and trustworthiness

Language
Education History
English – Fluent • Yoruba – Native
Doctor of Medicine-Final year

University of Niš
Reach me at:
Secondary School Diploma – STEE High School (2012–2018)
Best Graduating Student • Head Girl
[відкрити контакти](див. вище в блоці «контактна інформація») | Leadership Programs: Girls Arise, Bloom Leadership Initiative, St.
[відкрити контакти](див. вище в блоці «контактна інформація») Claire’s Leadership Institute

Core Skills

Customer Success • Customer Support (Email, Chat, Social Media) • Client
Communication • Community Management • Sales & Customer Relations • Order
Fulfillment • Content Creation • Problem Solving • Conflict Resolution • Remote
Collaboration