Юлія

Personal Information
Name and Surname: Yuliia Filonenko
Address: 14 Z. Panaskerteli-Tsitsishvili
Tbilisi

Date of Birth: 05.07.1999
Phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)

E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Citizenship: Ukraine
Instagram: @juli.filonenko

Facebook: Julia Filonenko

Education
10.2016 - 09.2019 Silesian University in Katowice (Uniwersytet Śląski w Katowicach)
International Polish Studies (Międzynarodowe studia polskie)
Culture and communication is business, Bachelor degree.
09.2018 - 03.2019 Università degli Studi di Bari Aldo Moro
Italian and Polish philology

Experience
05.2019 - 10.2019 VEO Polska
Buyer / Business Support Specialist
• Negotiated with suppliers and managed wholesale purchasing for international markets
• Worked with CRM systems and reporting
• Supported pricing strategy and supplier communication

07.2021 - 10.2021 OriWedding
Event & Operations Coordinator
• Coordinated end-to-end wedding operations (venues, logistics, vendors, staff)
• Managed communication between clients, suppliers, and service teams
• Supervised quality, timelines, and execution on event days
• Led and coordinated teams (photographers, videographers, musicians, florists, etc.)
• Ensured high client satisfaction in high-pressure, deadline-driven environment
10.2021 - 03.2022 LLC Kartveli
Junior Export Manager
• Managed communication with international clients and distributors
• Prepared export documentation and coordinated logistics processes
• Solved customs and delivery issues in cooperation with external partners
• Supported client negotiations and ongoing business relationships

04.2022 - 07.2024 Majorel Georgia / LLC Teleperformance Georgia (Booking.com)
Senior Customer Service / Client Support Specialist
• Managed customer communication via phone, email, and chat for a global travel
platform
• Resolved complex customer cases, escalations, cancellations, and payment-related issues
• Coordinated between customers, partners, and internal departments to ensure case
resolution
• Maintained high customer satisfaction and service quality under KPI-driven environment
• Supported onboarding and guidance for new team members
08.2024 - present Digital media & Subscription platform (NDA)
Content & Client Operations Specialist
• Managed user communication and content moderation in compliance with platform
policies
• Handled sensitive and high-risk cases, ensuring quality standards and regulatory
compliance
• Analyzed and categorized user content using internal tools to support reporting and
operational decisions
• Collaborated with internal teams to escalate issues and maintain service quality
• Worked in shift-based, high-volume environment requiring strong focus and decision-
making

Courses and certificates Languages
- Erasmus+, Università degli Studi di Bari Aldo Moro English - Fluent
- Instagram-marketologist, University
Ukrainian - Native
- Social Media Marketing, IMB Academy
Polish - Fluent
Russian - Fluent

Skills Software skills
 • Client & Account Operations Microsoft Office     
• Customer Success & Retention Zendesk     
• Process Coordination Discord      
• Stakeholder Communication Slack      
• Conflict & Escalation Management Intercom     
• International & Multilingual Communication
• CRM & Internal Systems
• Fast Learning & Adaptability

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the
Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679
of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the
processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data
Protection Regulation).