Особисті дані приховані

Artem Glushchenko
Senior Business Analyst | AI Automation & Agent Engineering
Zhytomyr, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram / Viber / WhatsApp

SUMMARY
Senior Business Analyst with 5+ years of IT experience and 15+ years of combined background in business, operations, and
management. Proven expertise in discovery phases, stakeholder facilitation, requirements elicitation, and end-to-end process
analysis (AS IS / TO BE). Experienced in large-scale, multi-system environments (15+ integrated systems), cross-team
collaboration, and enterprise process optimization.
Distinct strength in designing and delivering production AI agents on the Microsoft ecosystem - combining Power Platform
(Dataverse, Power Automate, AI Builder, Copilot Studio / Power Virtual Agents) with Azure Functions (Python) and
LLM/GenAI integration - to turn business requirements directly into deployed, scalable automation used by thousands of end
users.
Skilled in conducting workshops, aligning stakeholders, and bridging business and delivery teams in distributed, international
environments.

TECHNICAL SKILLS
Business Analysis Requirements elicitation, discovery workshops, AS IS / TO BE analysis, stakeholder management,
backlog prioritization
Process Modeling BPMN, UML, use cases, process mapping, value stream analysis
AI & Agent Automation Power Platform (Dataverse, AI Builder, Copilot Studio / Power Virtual Agents, Power Automate),
Azure Functions (Python), Azure OpenAI / LLM integration (GPT-4.1), Claude Code with MCP
(Model Context Protocol) integrations, prompt engineering, agent orchestration
Automation & Data Power Automate, SQL, AWS Athena, Power BI, Excel, APIs
Tools Jira, Confluence, Miro, Figma, Salesforce, Creatio
Methodologies Agile, Scrum, Kanban
Domains Staffing, HR Operations, CRM, Pharmaceuticals, Banking

WORK EXPERIENCE
Feb 2022 – Present - Senior Business Analyst, EPAM
Project: Internal Products for Staffing & Talent Operations | Role: Senior Business Analyst
• Led end-to-end business analysis for staffing and hiring processes across ~15 interconnected enterprise systems.
• Conducted discovery sessions with business stakeholders, SMEs, and delivery teams to define priorities and clarify
requirements.
• Performed AS IS / TO BE analysis, identified bottlenecks, and proposed process improvements.
• Designed BPMN process models and documented detailed use cases and business requirements.
• Drove initiatives from initial concept to implementation, working closely with product and engineering teams.
• Designed and deployed production AI agents on Microsoft Power Platform (Dataverse, Power Automate, AI Builder,
Copilot Studio / Power Virtual Agents) supporting ~3,200 users across 40+ live agents for recruiting and talent operations.
• Built and maintained an AI-powered talent-sourcing agent (Python, Azure Functions) combining candidate scoring,
LLM-based CV-to-JD matching via AI Builder prompts, and Adaptive Card delivery through Microsoft Teams.
• Established QA and release governance for the AI Agent Lab platform, including pre-release checklists and solution
deployment workflows across multiple Power Platform environments (DEV / UAT / PROD).
• Adopted Claude Code with MCP integrations to accelerate agent development, technical documentation, and internal
tooling.
• Designed and supported automation opportunities using Power Automate, SQL, and API integrations.
• Built self-service capabilities for candidates and internal users, reducing manual workload.
• Improved reporting and analytics using AWS Athena, SQL, and Power BI, enabling data-driven decisions.
• Acted as a bridge between business stakeholders and technical teams to ensure alignment on goals and solutions.
Environment: BPMN, AWS Athena, SQL, Power Automate, Dataverse, AI Builder, Copilot Studio, Azure Functions (Python), Azure
OpenAI, Jira, Confluence, Miro, Figma, Power BI

Sep 2020 – Feb 2022 - Global Business Analyst, Viseven
Project: CRM Implementation for Global Pharmaceutical Company (50 countries); User Portal on WordPress

• Led requirements gathering and validation for Salesforce and Marketing Cloud enhancements across 50 countries.
• Conducted stakeholder interviews and workshops with global partners.
• Developed BPMN and UML diagrams for complex business processes.
• Participated in full lifecycle implementation of CPM system from discovery to knowledge transfer.
• Evaluated and tested new IT capabilities to improve business processes.
Environment: BPMN, UML, SQL, Jira, Confluence, Miro, Figma, Power BI

May 2019 – Sep 2020 - Account Team Lead, Viseven
Project: Content Creation Projects | Team Size: 7 members
• Led planning and implementation of projects and scheduled project timelines.
• Defined project tasks and resource requirements; developed full-scale project plans.
• Assembled and coordinated project staff; managed resource allocation.
• Managed client expectations, monitored and increased client satisfaction.
• Built a bridge between teamwork and customer expectations using all company facilities and proposing options.
Environment: Jira, Confluence, CRM Creatio, SharePoint, Agile, Kanban, Power BI

Sep 2018 – May 2019 - Business Development Manager, Terrasoft
Project: CRM Creatio - Sell and Implementation | Role: Hunter and Farmer with Corporate Customers
• Worked with existing database of corporate customers; identified and pursued new IT product leads.
• Delivered presentations of IT products and identified customer needs for B2B sales.
• Prepared individual commercial offers; negotiated and concluded CRM purchase transactions.
• Developed and implemented tactics for self-closing of complex transactions in IT.
Environment: CRM Creatio, PowerPoint

Jul 2007 – Sep 2018 - Director, Regional Branch (Zhytomyr), Credit Agricole Bank
Roles: Security Manager → Head of Sales → Regional Sales Support Manager → Director, Uzhgorod Central Branch →
Head of Bank Branch Network, Zhytomyr Region
• Successfully managed, organized, and controlled 6 bank branches across Transcarpathian and Zhytomyr regions.
• Developed relations with corporate clients and agribusiness segment.
• Ensured and regulated performance of planned KPIs; responsible for development of 63 employees.
• Established commercial relationships with the Bank's partners, key clients, and financial market collaborators.
• Analyzed local economy and devised plans for recruiting consumers in export-import segment.

SELECTED AI & AUTOMATION PROJECTS
Concurrent - AI Automation Lead
Nonprofit engagement building AI infrastructure and process automation alongside core BA role
• LLM Evaluation Pipeline (LLMGateway): architected an 8-agent LLM evaluation pipeline with versioned prompts for
automated case assessment; planned migration from Gemini to a self-hosted Qwen model for cost control and data
sovereignty; researched Azure AI Foundry and the Voice Live API for Teams-based voice agents.
• Business Plan Evaluation Agent: built an AI agent on Google Cloud, operating within the fund's data perimeter, to
automatically calculate and evaluate beneficiary business plans; exploring packaging the solution for other nonprofit
funds.
Environment: Google Cloud, Azure AI Foundry, Qwen, Python, REST APIs

EDUCATION
• Diploma of Business Analyst - LABA
• Master's Degree in Mathematics and Informatics - Zhytomyr State University, Faculty of Physics and Mathematics
• Master's Degree in Organizational Management - Zhytomyr National Agroecological University, Faculty of Economics