Алiна

Experience

Administrative Assistant Sep 2024 - May 2026
Constrashop Solutions (UAE)
• Supported financial and payroll administration processes.
• Managed visa processing and maintained accurate business documentation.
• Coordinated with local regulatory authorities on administrative and compliance
matters.
• Managed internal and external correspondence, including emails and calls.
• end-to-end client onboarding, ensuring a smooth transition from first contact to
active account.
ALINA ROHALOVA
Business Support & Client Relations Specialist Junior Business Consultant (Internship) Jul 2024 - Sep 2024
Analogic Rights Co. (UAE)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») • Coordinated clients with the business setup process in the UAE, including
Email: [відкрити контакти](див. вище в блоці «контактна інформація») company registration, licensing and visa application in free zone
Location: Madrid, Spain • Prepared and submitted administrative documents, ensuring compliance with
UAE regulations
Summary • Made the research on business incorporation requirements and provided the
guidance to international clients, ensuring clear communication across cultural
Client-facing business support specialist with 5+
and linguistic differences.
years of international experience across the
MENA region China and EU, managing B2B client
relationships, pricing and quote cycles, end-to- Freelance Linguist May 2024 - Present
end client onboarding and multilingual training Remotely
programs. Fluent in 5 languages including Russian, • Supported international projects through translation and cultural consulting,
Polish, alongside English, Ukrainian, Chinese. ensuring accurate communication across teams and documents.
Focused on clear, reliable communication with • Delivered lectures, developed, and implemented tailored language learning
international clients across cultural and linguistic programs and evaluated effectiveness of learning programs using feedback
lines. surveys.

Core Competencies Business Support Executive Oct 2022 - May 2024
• Business Operations Symrise AG (UAE)
• Client Relations • Coordinated operational and administrative processes to provide support
• Sales Support across departments ensuring that administrative practices are conducted in
• Data & Reporting accordance with company policy.
• Team Coordination Skills • Managed end-to-end B2B client communications across the MENA region —
• Handling Confidential Information handling pricing requests, sample coordination, technical documentation, and
• Database Management (MS Office, Google order follow-up.
Workspace, SAP, Jira)
• Facilitated communication with international B2B clients and ensured clear
• Project Coordination Skills
communication.
• Cross-Cultural Competence
• Delivered monthly presentations, performance reports and pipeline statistics to
account managers.
Languages
• Acted as a primary point of contact for customers and internal service
• English – С1 departments.
• Ukrainian – С2 • Demonstrated operational resilience by managing 80–100 client accounts
• Russian – С2 during colleague leave with no disruption to service quality.
• Polish – B2
• Chinese – B1 Guest Relations Supervisor Sep 2021 - Oct 2022
• Spanish – A2 Jumeirah Beach Hotel (UAE)
Promoted from Guest Relations Officer to Guest Relations Supervisor in June 2022.
Courses
• Led, scheduled, and trained a bilingual guest operations team, optimizing daily
The Ultimate Project Management PMP task execution and service delivery.
Preparation Course (35 PDUs) • Mediated conflicts and handled diverse cultural interactions with sensitivity.
Udemy 2026 • Daily managed multilingual correspondence, translated emails and calls for
Editing Mastery: How to Edit Writing to Perfection smooth operations.
Project Management Institute 2024 • Coordinated with various different departments to improve guest experience.
Development of the Female Entrepreneurship
• Arranged reservations and transportation for guests.
EU 4 Business in Ukraine 2020
 Lecturer Mar 2019 - Sep 2020
Volunteering
Profi Lingua (Poland)
Wiki Project Med • Designed training programs to support students in achieving their personal
Apr 2025 - Jul 2026 goals.
Translated core medical articles into Ukrainian in
• Delivered lectures in English, Chinese, Polish, Russian, and Ukrainian languages.
collaboration with Wiki Project Med, expanding
• Proofread and edited student essays for grammatical accuracy and tone.
healthcare information accessibility to 35,000+
readers. • Adapted teaching materials across languages, focusing on idioms and regional
variations.
Translators Without Boarders
Sep 2024 - Nov 2024 Guest Relations Officer Jan 2018 - Oct 2018
Contributed 102 hours to translating documents The Ritz-Carlton, Sharq Village & Spa (Qatar)
and toolkits for non-profit organizations,
• Coordinated with different departments to improve guest experience.
including Nonviolent Peaceforce and ActionAid
Denmark • Managed multilingual guest communications, translating inquiries and
reservations accurately.
Médecins Sans Frontières • Welcomed guests and assisted with check-in/check-out, ensuring adherence to
Mar 2021- Jun 2021
brand standards.
Provided translation and interpretation services in
Eastern Ukraine, enabling effective
Language tutor Jan 2016 - Jun 2016
communication between international medical
Hangzhou LinguaTutor Education Consulting (China)
teams and local patients
• Adapted teaching materials specifically for native Chinese speakers to ensure
Additional effective learning.
• Conducted in-person 1-on-1 and small group sessions, tracking student
• Driving License – Light vehicle progress and confidence.

Campaign Assistant Manager Oct 2014 - Nov 2015
Election Campaign (Ukraine)
• Worked within a budget and delivered regular reports of campaign results.
• Supervised the campaign team (clarifying the tasks and controlling outcomes).
• Assisted with searching and recruiting team members.
• Assisted with organization of promotional events.

Education
Master’s Degree in Cross-cultural communication in business and advertising
University of Social Sciences in Warsaw (Poland) 2019 – 2021

Master’s Degree in Philology (Translation from English and Chinese languages)
State Institution Luhansk Taras Shevchenko National University (Ukraine) 2016 – 2017

Advanced Training program on Chinese Culture and Language
Tourism College of Zhejiang (China) 2014–2016

Bachelor’s Degree in Philology (English and Chinese language and literature)
Luhansk Taras Shevchenko National University (Ukraine) 2012 – 2016