Олена

ABOUT ME

Customer-focused support specialist with experience in
technical support, retail, and hospitality. Skilled at solving
customer issues, explaining technical information clearly, and
maintaining a friendly and professional tone. My background in
pet retail and customer service makes me especially
interested in supporting pet care products and apps.

WORK EXPERIENCE

Customer service staff 2015-2019

OLENA Restourant industry

KONDRATENKO Communicated with guests and ensured positive customer
experience
Resolved customer concerns quickly and professionally
Worked in a fast-paced environment while maintaining
high service standards
CONTACT Developed strong interpersonal communication skills

[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація») Technical support Samsung 2019-2021
Ukraine, Brovary
Samsung call-center

SKILLS Assisted customers with Samsung device issues and
service questions
Provided clear troubleshooting instructions
customer support Handled high volumes of support requests professionally
(Email, chat) Maintained a polite and helpful tone in difficult situations

Technical
Troubleshooting
Senior Sales Assistent 2021-2022
Emphaty
MasterZoo, pet store
Conflict
resolution
Helped customers choose food and products for pets
CRM/Helpdesk Provided advice about pet care and animal products
system (basic) Built trust with customers through friendly service
Developed knowledge about pet nutrition and accessories
Customer
communication
EDUCATION 2024
Pet care knowledge

LANGUAGE Igor Sikorsky Kyiv Polytechnic Institute (University)
— Faculty of Linguistics
Ukrainian (English, German)
English B2 Currently studying (degree in progress)
German basic