Артем

ARTEM SKLANCHYK
IT Support Specialist | Content Moderator
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @harekkx | Location: Ukraine (Remote)

PROFESSIONAL SUMMARY

Detail-oriented IT Support Specialist and Content Moderator with a strong track record in remote technical
troubleshooting, Windows Server administration, SQL database querying, and digital content moderation.
Experienced in optimizing LLM outputs and managing user-generated content safety. Proven ability to work in fast-
paced environments, collaborate effectively with developers, and maintain high quality standards. Fast learner, native
Ukrainian speaker with intermediate English.

WORK EXPERIENCE

IT Support Specialist • Servio Apr 2025 – Present
• Provide advanced remote technical support via RDP, AnyDesk, and TeamViewer, ensuring swift and efficient issue
resolution.
• Administer Windows Server environments, managing IIS configuration and application pools to ensure service stability.
• Troubleshoot databases by writing and executing SQL queries (SELECT, JOIN, filtering) to perform error analysis.
• Configure, install, and troubleshoot specialized POS hardware, receipt printers, and software cash registers (PRRO).
• Perform QA software testing to detect bugs, document findings, and write detailed technical specifications for the
development team.
• Author and maintain comprehensive troubleshooting guides and articles in the company's internal knowledge base.

Content Moderator (Project Agen) • SKELAR Oct 2024 – Mar 2025
• Performed video and text content moderation under Project Agen to ensure compliance with platform policies.
• Identified and flagged inappropriate or policy-violating content to maintain a safe online community.

AI Content Moderator / Data Specialist • Lumina AI Jun 2024 – Mar 2025
Solutions
• Evaluated and analyzed Large Language Model (LLM) outputs to verify factual accuracy, logic, and safety adherence.
• Participated in Reinforcement Learning from Human Feedback (RLHF) to optimize and train AI models.
• Conducted thorough fact-checking, verification, and data validation of AI-generated articles and content.
• Annotated, classified, and labeled complex text datasets to enhance neural network training quality.
• Collaborated with developers and linguists on evaluating and fine-tuning Ukrainian and English language models.

Customer Support Agent • Global Bilgi Jun 2024 – Mar 2025
• Delivered premium customer support via live chat and email channels, consistently meeting high satisfaction ratings
(CSAT).
• Managed, investigated, and resolved customer issues using CRM ticketing systems, strictly adhering to SLA targets.
• Diagnosed and resolved basic hardware, network, and application issues as part of first-line technical support.
• Handled high-volume customer inquiries efficiently under pressure while maintaining accurate records.

EDUCATION

Bachelor of Software Engineering • Lutsk National 2023 – 2027 (expected)
Technical University
• Currently in 3rd year (completed 3rd year)
• Core subjects: Software Development, Databases (SQL/NoSQL), Operating Systems, and System Design.

SKILLS

• Technical & IT Support: SQL (SELECT, JOINs, database queries), Windows Server administration, IIS configuration, POS
hardware & software cash registers (PRRO), API basics, network diagnostics.
• Tools & Platforms: Jira, Zendesk, Confluence, Slack, CRM ticket management systems, RDP, AnyDesk, TeamViewer, Git.
• Core Competencies: AI data annotation (RLHF), LLM evaluation, text/video content moderation, QA testing basics & bug
reporting, technical guide writing, customer relations, fast typing (60+ WPM).

LANGUAGES

• Ukrainian: Native • English: Intermediate (B1) • Russian: Fluent