Oleh

Oleh Bilykh
IT Project manager
I consider myself as an ambitious person, always willing to learn and to
contribute. I want to work and grow within a community of experts and to
achieve common goals.

EDUCATION EXPERIENCE
4k-soft
TUKE, Kosice, Slovakia
Project Manager/QA Sep 2025 - Present
2017 - 2021, Bachelor of CS
Responsibilities:

MDU, Mukachevo, Ukraine Resource management and planning
Communication with clients, developers, PMO
2025 - Present Basic reporting via custom CRM
Task creation/tracking via custom CRM
Java 8, Sigma Software
Manual QA, AutoQA via Jenkins/Robot Framework
Sep 2022 - Feb 2023 Deliverables:
Several projects in active phase (from 2nd milestones to the end)
PM course, Choice31
Several projects with iterative delivery of new features
Dec 2024 - Mar 2025
Fintech Farm
Oct 2023 - Jul 2025
link to certificate, Green
Technical Support Coordinator
House pet project (WBS, risks,
charter, Gantt_Chart, etc). Coordinated bug-fix delivery across support and engineering teams, managing task statuses
via Jira.
EXPERTISE Assigned technical investigations based on complexity and expertise to optimize resolution
efficiency.
HARD SKILLS Managed small-scale internal automation projects in Corezoid, including scope estimation
and delivery tracking.
Strong knowledge of
SDLC/Agile methodologies Maintained internal logs of open issues and ensured alignment on deadlines and
responsibilities.
Task scheduling/time
management/planning Provided informal onboarding and tool training (Jira, Postman, Kibana, etc.) for new support
team members.
Jira, Trello

G/MS Office Suite BetterMe Aug 2021 - Jul 2023
Manual QA/AutoQA/API testing Customer Support Manager

Understanding code, some Maintained high customer satisfaction by handling billing and legal inquiries with clear,
coding skills/SQL/Databases, empathetic communication via Zendesk (calls/emails).
etc Acted as bridge between customer support and development teams to ensure timely
resolution of escalated cases.
SOFT SKILLS
Delegated follow-up tasks to junior support agents during peak load periods to maintain SLA
Active listening/Effective compliance.
communication Tracked resolution timelines for critical cases and coordinated with departments to meet
Sense of responsibility delivery targets.
Proactivness Led weekly cross-functional syncs (Support, QA, Dev) to review recurring issues and align on
process improvements.
Consolidated team feedback and reported recurring pain points to product managers for
LANGUAGES prioritization.

Ukrainian Native

English C1
HOBBIES CONTACT INFO
Slovak B2
Hiking, Climbing, Skiing tg: @o8ilyx
Volunteering at Plast [відкрити контакти](див. вище в блоці «контактна інформація»)
Visiting PM, sometimes CS related webinars, etc. [відкрити контакти](див. вище в блоці «контактна інформація»)