Nazar

Profile
Proven ability to handle high-pressure technical support situations and resolve
complex customer issues with professionalism and empathy. Skilled at
troubleshooting technical problems, managing and solving support tickets
efficiently, streamlining processes, and ensuring customer satisfaction.

Employment
Apr 2025 - Mar 2026 Technical Support Specialist
Website / Online Platforms
Customer Communication: Provided clear
guidance and troubleshooting assistance to users,
Resume ensuring a positive experience and consistent
satisfaction.
Troubleshooting & Problem Solving: Assisted
Personal details with website functionality, account access, and
navigation issues; implemented step-by-step
Nazar Romanytsya
solutions to reduce repeat problems.
Workflow Optimization: Identified slow or
nazar.romanitsya2005@gmail.
repetitive support processes and suggested
com
improvements to increase team efficiency.
Handling Complex Cases: Resolved challenging
[відкрити контакти](див. вище в блоці «контактна інформація») situations including frustrated users and refund
requests professionally and calmly.
76000 Ivano-Frankivsk Technical Escalation: Coordinated with
developers, documenting technical issues clearly to
May 19, 2005 enable fast resolution.

Apr 2024 - Feb 2025 Sales Manager (Online Education)
Ukraine
Online English Learning Platform
Worked with ticketing systems: logged and
processed user requests, prioritized tickets, tracked
Skills
statuses, and ensured timely resolution in
Account Management accordance with SLA.
Strong customer communication skills:
User Support effectively interacted with users via chat,
messengers, and phone; clearly explained
Process Improvement solutions, gathered issue details, and maintained a
positive customer experience even in challenging
Technical Documentation
situations.
Chat Support Handled incoming requests and provided
solutions: responded promptly to user inquiries,
Feedback Collection analyzed issues, and delivered appropriate
solutions following service standards.
Languages High stress tolerance: managed a high volume of
requests and challenging cases while maintaining
English professionalism, attention to detail, and efficiency.