Марія

MARIIA
YAKOBCHUK
Profile
Analytical and detail-oriented professional with experience in
content moderation, digital content investigation, and policy
compliance. Skilled in analyzing information, identifying potential
risks, and maintaining high accuracy while reviewing large
volumes of data. Strong communication skills and ability to work
in fast-paced international environments.

Work Experience
Genpact – Bucharest
Content Moderator & Customer Service Agent
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2024 – Present
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Review and analyze online content according to platform
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policies and compliance standards
Identify policy violations, sensitive or potentially harmful
Education content
Odessa National Escalate complex or high-risk cases to internal teams
Marinetime University Maintain high accuracy while processing large volumes of
Bachelor’s Degree in Technical
Translation in Maritime Business
information
(Romance-Germanic Languages) Ensure compliance with internal procedures and
confidentiality policies
University of Bucharest
Bachelor’s Degree in International Taverna Georgia
Relations Waiter
Expected 2026
June 2024 – August 2024

Delivered high-quality customer service in a fast-paced environment
Language Maintained strong communication with international guests

English Unimor Shipping Agency Varna LTD
Russian Crew Manager & Translation Intern

Ukraine February -March 2024
Managed crew documentation, contracts, and compliance with
international maritime regulations.
SKILLS
SKILLS Coordinated crew changes, travel arrangements, and communication with

Content Moderation international partners.
Trust & Safety Performed accurate translation of maritime and safety-related documents.
Policy Enforcement
Facilitated communication between multinational crew members and
Content Review
clients.
Online Safety
Customer Support Maintained high standards of organization, completing tasks on time and
Case Escalation ensuring data accuracy.
Attention to Detail
Demonstrated professionalism and strong communication skills in all
Analytical skills
interactions.
Data analysis
Risk / compliance
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