Марія

MARIIA YAKOBCHUK

CONTACT PROFILE

[відкрити контакти](див. вище в блоці «контактна інформація») Trust & Safety and Quality Assurance professional with experience in content
moderation, policy enforcement, quality assurance, and risk analysis. Skilled in
reviewing user-generated content, ensuring policy compliance, identifying violations,
[відкрити контакти](див. вище в блоці «контактна інформація»)
conducting investigations, and maintaining high quality and accuracy in fast-paced
environments. Strong analytical, communication, and stakeholder collaboration
Bucharest,Romania skills.Experienced in reviewing content across social media platforms and ensuring
high-quality moderation decisions.

WORK EXPERIENCE
Genpact 2024- PRESENT
SKILLS
Trust & Safety Specialist | QA&Content Moderator
Review and analyze user-generated content in line with platform policies and compliance
Investigative Research & Analysis standards
Compliance & Risk Assessment Identify potential policy violations, reputational risks, and non-compliant content
Conduct analytical assessments and escalate complex or high-risk cases to specialized
Content Review & Policy teams
Enforcement Maintain high accuracy and productivity while handling sensitive content
Apply internal procedures and risk management guidelines in daily operations
Attention to Detail Performed root cause analysis(RCA)
Report Writing Performed quality assurance checks to ensure consistency and accuracy of moderation
decisions.
Microsoft Office & Excel Collaborated with cross-functional teams to improve policy enforcement and content
Communication & Teamwork quality.
Adapted quickly to policy updates and maintained high quality standards.
Customer Support
Quality Assurance (QA) Unimor Shipping Agency Varna LTD February2025-March 2024
Cross-functional Collaboration Crew Manager & Translation Intern
Stakeholder Communication Managed documentation and compliance with international maritime
regulations
Decision Making Coordinated communication with multinational teams and clients
Problem Solving Translated technical and maritime documentation with high accuracy
RCA Ensured attention to detail and efficient information handling
Taverna Georgia 2023-2024
Waiter
Delivered customer service in a fast-paced international environment
Communicated effectively with English and Russian-speaking clients
LANGUAGES Managed multiple responsibilities while maintaining service standards
EDUCATION
English – C1
Russian – Native
Odessa National Maritime University 2021-2025
Ukrainian – Native
Bachelor’s Degree in Technical Translation in
Maritime Business
University of Bucharest 2023- 2026
Bachelor’s Degree in International Relations