Иван

Ivan Chernov
SalesDevelopmentRepresentative | Customer Support
Specialist

Email - [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram - @Ivan_Chernov
LinkedIn - [відкрити контакти](див. вище в блоці «контактна інформація»)
Languages - English C1 | Ukrainian Native

KeyHighlights
1. 3+ years supporting international customers in high‑volume environments
2. Handled 40–60 customer requests daily via chat, email and phone
3. Experience working with both cold outreach and inbound client inquiries
4. Background in fintech, aviation, and digital platforms customer support

Tools
1. Salesforce
2. Zendesk
3. Slack
4. Google Calendar
5. Google Sheets
6. Confluence
7. Solidgate

Skills
Hard Skills
1. Lead qualification and prospect communication
2. Cold outreach and warm lead processing
3. CRM ticket management and customer case handling
4. Sales funnel support and client onboarding
Soft Skills
1. Resolving complex customer issues and complaints
2. Maintaining customer satisfaction under strict deadlines
3. Working effectively within international remote teams
4. Managing multiple support cases simultaneously
5. Clear communication with clients and internal teams

Professional Experience
WizzAir - 2024-2025 - 1year
Customer Relations Specialist
1. Handled passenger support requests related to bookings, refunds and schedule changes
2. Resolved flight disruptions, delays and schedule updates
3. Managed customer cases using Salesforce CRM
4. Communicated with international passengers via multiple channels
5. Maintained high response quality and resolution speed
Uniwell - 2023-2024 - 10 months
Customer Support Specialist
1. Provided product and subscription support to international users
2. Resolved billing issues and account access problems
3. Answered questions regarding application functionality
4. Handled multiple support tickets simultaneously
5. Maintained positive customer communication and satisfaction
Scrambly - 2023 - 5 months
Customer Support Specialist
1. Assisted users with platform troubleshooting
2. Answered questions related to rewards and account status
3. Investigated and resolved user technical issues
4. Provided clear guidance and instructions to users
Ironmaxx - 2023 - 3 months
Customer Support Specialist
1. Answered product questions and order inquiries
2. Assisted customers with delivery and order issues
3. Resolved complaints and product related concerns
4. Maintained communication through support channels
Unity Finance - 2023 - 6 months
Customer Support Specialist
1. Supported users with financial platform questions
2. Helped customers navigate account and transaction features
3. Answered inquiries regarding financial products
4. Resolved platform usage and account issues
Investment Company - 2024 - 8 months
Sales Manager
1. Worked with both cold outreach databases and warm lead sources
2. Processed inbound hot leads and client requests
3. Consulted potential clients regarding investment products
4. Guided prospects through the early stages of the sales funnel
5. Maintained follow‑ups and communication with leads